Matthew Cantrelle
Daphne,AL
Summary
Experienced insurance professional with several-year career assessing injury claims, determining liabilities and negotiating settlements. Detail-oriented, observant and knowledgeable with excellent interpersonal and documentation skills. Efficiently handle high case volumes with accuracy and care.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Development Representative
Fuel Sales Academy-Remote
08.2022 - Current
- Developed rapport with new and existing customers by maintaining regular contact and communication
- Analyzed performance metrics to assess effectiveness of sales initiatives.
- Built strong relationships with partners and vendors to ensure quality service delivery.
- Created innovative marketing campaigns to generate customer engagement.
- Identified potential clients through market research and cold-calling.
Commercial Casualty Claims Adjuster
National General-Remote
09.2020 - 02.2022
- Demonstrated proficiency in processing claims according to client and corporate policies, procedures, and best practices while upholding compliance with statutory regulations as well as ethical responsibilities.
- Exercised proper judgment and decision-making to analyze claims exposure, determine proper action, and appropriately settle claims.
- Ensured timely processing of all assigned claims in accordance with established procedures and deadlines.
- Collaborated with legal counsel on complex cases requiring litigation or arbitration.
- Evaluated claim information, including medical records, police reports, and witness statements, to assess validity.
- Negotiated settlements with policyholders or claimants within approved authority limits.
Senior Bodily Injury Adjuster
Trexis Insurance Company
, TN
03.2016 - 09.2020
- Managed caseload of multiple open claims simultaneously while maintaining organization and efficiency.
- Investigated and determined extent of liability based on thorough reviews of police reports, medical treatment records, and other documentation.
- Negotiated settlements with policyholders or claimants within approved authority limits.
- Maintained regular communication with policyholders, claimants, attorneys, and other involved parties throughout the claims process.
- Documented all aspects of the claims process in a clear and concise manner within company databases.
- Participated in continuing education courses to stay current on industry trends and changes in regulations.
Insurance Agent
Alfa Mutual Insurance
, MS
03.2015 - 03.2016
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Processed payments received from clients promptly according to established procedures.
- Maintained accurate records of all insurance transactions within the company database.
- Scheduled meetings with prospective clients to discuss available products and services.
Education
Bachelor of Arts in History -
University of Southern Mississippi
12.2015
Skills
- Claims Investigation
- Policy Interpretation
- Settlement Negotiations
- Client Interviewing
- Relationship Building
- Claims Processing
- Claims Evaluation
- Coverage Assessment
Certification
Licensed in TX, KY, FL, and LA
Timeline
Sales Development Representative
Fuel Sales Academy-Remote
08.2022 - Current
Commercial Casualty Claims Adjuster
National General-Remote
09.2020 - 02.2022
Senior Bodily Injury Adjuster
Trexis Insurance Company
03.2016 - 09.2020
Insurance Agent
Alfa Mutual Insurance
03.2015 - 03.2016
Bachelor of Arts in History -
University of Southern Mississippi
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