DIANA CARREON
Houston,TX
Summary
Detail-oriented Patient Services Coordinator, expert at enhancing patient access through effective scheduling, and collaboration. Proven ability in time management and HIPAA compliance, ensuring timely care and operational efficiency. Recognized for exceptional communication skills and a commitment to patient-centered service.
Overview
4
4
years of professional experience
Work History
Patient Services Coordinator
The University Of Texas MD Anderson Cancer Center
Houston, USA
04.2023 - Current
- Coordinated and scheduled endoscopy procedures for high-volume GI department, optimizing provider templates and patient care timelines.
- Collaborated with triage nurses to prioritize urgent cases within two weeks of referral, enhancing patient access.
- Maintained and updated provider templates, proactively tracking dates to align with inpatient rotations and scheduling constraints.
- Served as a key point of contact for providers and administrative staff, ensuring scheduling accuracy and minimizing clinic disruptions.
Information Representative
The University of Texas, MD Anderson, Cancer Center
Houston, USA
07.2022 - 04.2023
- Greeted patients and visitors at entry point, facilitating screening and visitor check-ins per COVID protocols.
- Communicated with inpatient nursing staff regarding visitation exceptions for coordinated patient access.
- Provided information on hospital campus directions, resources, and visitation guidelines for patients.
- Navigated Epic to relay essential information on patient appointments and schedules.
Research Assistant
University of Houston
Houston, USA
05.2021 - 10.2021
- Conducted interviews, screened candidates, and recruited participants for ongoing studies.
- Obtained consent from subjects in compliance with Good Clinical Practice guidelines.
- Scheduled appointments with eligible participants and addressed inquiries or concerns.
- Proofread research papers, tested applications pre-release, and developed surveys using Qualtrics.
Education
Bachelor of Science - Psychology
University of Houston
Houston, TX05.2022
Graduate Certificate - Biomedical Informatics
University of Texas Health Science Center Houston
Houston, TXSkills
- Team collaboration
- Time management
- Customer service
- Problem solving
- Attention to detail
- HIPAA compliance
- Patient scheduling
- Communication skills
Languages
- English, Spanish
Timeline
Patient Services Coordinator
The University Of Texas MD Anderson Cancer Center
04.2023 - Current
Information Representative
The University of Texas, MD Anderson, Cancer Center
07.2022 - 04.2023
Research Assistant
University of Houston
05.2021 - 10.2021
Bachelor of Science - Psychology
University of Houston
Graduate Certificate - Biomedical Informatics
University of Texas Health Science Center Houston
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