Diana Cassidy
El Paso,TX
Summary
People-oriented team leader successful in monitoring performance, delegating work and motivating members. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions with a strong work ethic. Experienced in fast-paced environments and adaptable to last-minute changes.
Overview
2
2
Languages
5
5
years of professional experience
Work History
Online Personal Shopper
Walmart
11.2024 - Current
- Cultivated strong relationships with grocery store personnel through professional and friendly interactions.
- Delivered quick, accurate service to customers, enhancing satisfaction under tight deadlines.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Managed client budgets effectively, optimizing value for their spending.
People Lead (Human Resources)
Walmart
10.2023 - 11.2024
- Developed and implemented employee retention strategies to enhance workplace satisfaction and reduce turnover.
- Maintained confidential employee records and documentation with accuracy, privacy, and applicable procedures.
- Organized and coordinated onboarding orientation sessions for new hires, communicating instructions and required information clearly to new employees.
- Applied company policies consistently and used independent judgement to identify issues, research information, and escalate concerns when appropriate.
- Used computer systems and Microsoft Office tools to enter, retrieve, organize, and communicate information.
- Compiled and prepared accurate personnel reports and compliance documentation for management, ensuring timely processing of employee information and adherence to established polices, procedures, and regulatory requirements.
- Facilitated communication between management and staff by conducting regular meetings to address concerns, gather information and suggestions, clarify issues, and communicate resolutions.
- Managed workforce planning, employee placement, employment type, and scheduling information for more than 400 employees, ensuring accurate data entry, organization, and timely follow-up.
- Created and maintained job postings, applicant records, and recruitment tracking information; reviewed applicant data for completeness and accuracy to support an organized and efficient recruitment process.
- Reviewed and accurately entered employee information from legal and identification documents into Guardian and Form I-9 systems, ensuring completeness, accuracy, and compliance with employment eligibility verification requirements.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
- Worked flexible hours across night, weekend, and holiday shifts.
Online Personal Shopper
Walmart
12.2022 - 10.2023
- Cultivated strong relationships with grocery store personnel through consistent professionalism and friendliness.
- Delivered prompt, accurate service to customers under tight deadlines, enhancing overall satisfaction.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Managed client budgets effectively, optimizing value for their spending.
Cashier and Fitting Room Associate
Ross Dress for Less
07.2021 - 11.2022
- Provided excellent customer service by answering questions about merchandise or store policies.
- Monitored dressing room activity to deter theft and maintain inventory integrity.
- Monitored activity in the dressing room areas to ensure that no theft was taking place.
- Created an orderly display of clothes by folding and hanging items in the fitting rooms. in a neat and orderly fashion in the fitting rooms.
- Inspected garments for damages and reported any issues to management.
- Executed visual merchandising strategies to optimize product displays and attract customer attention.
Education
Associate of Business Administration - Accounting, Business And Economics
El Paso Community College
El Paso, TX07-2026
High School Diploma -
Canutillo High School
El Paso, TX05-2020
Skills
- Strategic Thinking
- Team Supervision
- Documentation and Reporting
- Leadership
- Onboarding and Orientation
- People Management
- Daily operations management
- Excel
- MS Word
- Workday
- Guardian
- I-9
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Online Personal Shopper
Walmart
11.2024 - Current
People Lead (Human Resources)
Walmart
10.2023 - 11.2024
Online Personal Shopper
Walmart
12.2022 - 10.2023
Cashier and Fitting Room Associate
Ross Dress for Less
07.2021 - 11.2022
Associate of Business Administration - Accounting, Business And Economics
El Paso Community College
High School Diploma -
Canutillo High School