Summary
Overview
Work History
Education
Skills
Timeline
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Diana Castro

Long Beach,CA

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated at Tim Greenleaf Engineering. Expert in customer service and achieving significant improvements in client retention. Skilled in teamwork and schedule management, ensuring optimal efficiency and collaboration across roles. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level . Ready to help team achieve company goals.

Overview

3
3
years of professional experience

Work History

Cashier

Fuel Up
03.2024 - Current
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.

Cashier

76 Gas Station
01.2021 - 03.2024
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.
  • Built relationships with customers to encourage repeat business.
  • Greeted customers entering store and responded promptly to customer needs.
  • Learned duties for various positions and provided backup at key times.

Receptionist

Tim Greenleaf Engineering
01.2023 - 01.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Helped office staff prepare reports and presentations for internal or client-related use.
  • Scheduled office meetings and client appointments for staff teams.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Increased customer retention rates through exceptional communication skills and problem-solving abilities.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.

Education

High School Diploma -

Phineas Banning Senior High School
Wilmington, CA
05.2001 -

Skills

  • Customer Service
  • Customer Assistance
  • Time management skills
  • Organizational abilities
  • Call Answering and Routing
  • Teamwork and Collaboration
  • Schedule Management

Timeline

Cashier

Fuel Up
03.2024 - Current

Receptionist

Tim Greenleaf Engineering
01.2023 - 01.2023

Cashier

76 Gas Station
01.2021 - 03.2024

High School Diploma -

Phineas Banning Senior High School
05.2001 -

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Diana Castro