Diana Cervantes
Weatherford,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Receptionist
College Park Rehabilitation & Assisted Living
12.2023 - 04.2025
- Greeted visitors and provided knowledgeable assistance, enhancing customer satisfaction.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained a clean reception area for a positive visitor experience.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Certified Nursing Assistant (CNA)
College Park Rehabilitation & Assisted Living
03.2024 - 12.2024
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
CNA
Springtown Park Rehabilitation and Care Center
06.2023 - 11.2023
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained accurate patient records using electronic health record systems.
- Collaborated with healthcare team to develop and implement care plans.
- Provided emotional support to patients, fostering a compassionate environment.
- Adhered to infection control protocols, promoting a safe healthcare environment.
- Assisted in mobility exercises, enhancing patient independence and recovery.
- Assisted patients with daily living activities, promoting independence and dignity.
Carhop
Sonic Drive-In
06.2022 - 08.2022
- Delivered accurate, timely orders during peak hours
- Communicated special requests to kitchen staff
- Ensured customer orders were neatly packed with needed utensils and condiments
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Handled cash transactions accurately, ensuring proper change was given to customers.
- Operated headset communication system to take orders quickly and accurately from customers.
- Collaborated with team members to provide exceptional customer experiences.
Education
Associate of Science -
Weatherford College
Weatherford, TX08.2025
Diploma -
Azle High School
Azle, TX05.2023
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Strong Interpersonal Abilities
- Patient care
- Effective communication
- Tech-Savvy
Accomplishments
- Recognized by customers and Weekday Receptionist for expedient and effective service.
- Held first-point-of-contact for all internal and external communications with executive-level officers.
- Supervised team of six staff members.
Certification
- Certified Nursing Assistant (CNA): Dec 2022 – Dec 2024
- Certified Phlebotomy Technician (CPT): Sept 2023 – Sept 2025
- Certified Patient Care Technician/Assistant (CPCT/A): May 2023 – May 2024
- Food Handler’s Certificate: June 2025 – June 2027
- Valid Driver’s License: March 2023 – April 2031
Languages
Spanish
Limited
English
Native/ Bilingual
Volunteer work
- Assisted with special events and programs.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Provided emotional support and companionship to elderly in community homes.
- Supported efficient operations at homeless shelter, preparing meals and organizing supplies.
- Strengthened community bonds, participating in interfaith dialogues and events.
Timeline
Certified Nursing Assistant (CNA)
College Park Rehabilitation & Assisted Living
03.2024 - 12.2024
Receptionist
College Park Rehabilitation & Assisted Living
12.2023 - 04.2025
CNA
Springtown Park Rehabilitation and Care Center
06.2023 - 11.2023
Carhop
Sonic Drive-In
06.2022 - 08.2022
Diploma -
Azle High School
Associate of Science -
Weatherford College