Diana Colindres
Arleta ,CA
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at IHOP. Proven ability to engage guests and handle cash transactions accurately, while fostering positive relationships. Recognized for multitasking in high-pressure environments, ensuring satisfaction and efficient service delivery.
Overview
20
20
years of professional experience
Work History
Server
IHOP
Simi Valley, CA
02.2016 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Accurately processed orders and managed transactions using point-of-sale systems.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted in training new servers on menu items and service protocols.
- Adapted to changing priorities and high-volume shifts effectively to meet guest needs.
- Handled customer inquiries and resolved issues promptly to ensure satisfaction.
- Supported management in maintaining inventory levels and ordering supplies as needed.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Cashier
McDonald's
Van Nuys, CA
09.2006 - 01.2016
- Maintained accurate cash drawer balance throughout shifts.
- Assisted customers with menu inquiries and order modifications.
- Upheld cleanliness and organization in dining and service areas.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Van Nuys High School
Van Nuys, CASkills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Languages
Spanish
Native or Bilingual
Timeline
Server
IHOP
02.2016 - Current
Cashier
McDonald's
09.2006 - 01.2016
High School Diploma -
Van Nuys High School