Diana Collins
Flagstaff,Arizona
Summary
Adept Behavioral Health Technician with a proven track record at Hope Lives Vive La Esperanza, enhancing patient recovery through effective crisis intervention and group facilitation. Excelled in multitasking as a Server, elevating guest experiences. Skilled in documentation and mental health support, showcasing a recovery-oriented approach and multicultural competence.
Overview
14
14
years of professional experience
Work History
Behavioral Health Technician
Hope Lives Vive La Esperanza
07.2021 - Current
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Implemented therapeutic activities that promoted skill-building, self-awareness, and healthy coping mechanisms.
- Facilitated on-site activities, support groups, and outings for clients.
- Adhered to strict confidentiality guidelines while managing sensitive patient information, maintaining privacy and trust among clients.
- Taught clients how to complete basic household chores and prepare food.
- Facilitated group therapy sessions, fostering a supportive environment for patients to share experiences and discuss coping strategies.
Server
Denny's
01.2018 - 12.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
Mike And Ronda's
01.2010 - 11.2015
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
Bachelor of Science - Criminal Justice/Human Services
Colorado Technical University
Colorado Springs, CO02.2024
Skills
- Documentation skills
- Mental Health Support
- Client Transportation
- Multicultural Competence
- Group facilitation
- Substance abuse experience
- Self-Care Practices
- Recovery-oriented approach
Timeline
Behavioral Health Technician
Hope Lives Vive La Esperanza
07.2021 - Current
Server
Denny's
01.2018 - 12.2018
Server
Mike And Ronda's
01.2010 - 11.2015
Bachelor of Science - Criminal Justice/Human Services
Colorado Technical University