Diana Crockett Morris
Houston,TX
Summary
Dedicated Certified Nursing Assistant with expertise in direct patient care and electronic health record documentation. Ensured resident safety and comfort through mobility assistance and patient advocacy, while adhering to infection control protocols. Strengthened patient well-being and collaboration with clients and families, maintaining strict compliance with HIPAA regulations.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Northwestern medicine
Winfield, Illinois
2025 - Current
- Collected and verified patient information for accurate registration.
- Scheduled appointments using electronic health record systems, ensuring timely patient access.
- Collaborated with healthcare teams to streamline patient flow, enhancing overall efficiency.
- Applied HIPAA privacy and security regulations while handling patient information.
- Digitized patient documents into the electronic medical records system.
- Conducted face-to-face interviews to register patients, accurately gathering demographic, insurance, and medical information.
- Created new patient accounts in EMR system.
Certified Nursing Assistant / Caregiver
Assisted Living
- Monitored and documented vital signs and patient condition to ensure timely response to health changes
- Assisted with transfers using gait belts and Hoyer lifts
- Supported clients with ADLs, enhancing comfort and promoting independence in bathing, grooming, toileting, feeding, and mobility
- Maintained infection control and safety protocols
- Provided emotional support to clients and families, fostering trust and improving overall well-being
Certified Nursing Assistant
Bickford Assisted Living
- Provided compassionate daily resident care to uphold dignity and ensure safety
- Documented care and vital signs in EHR to support informed clinical decisions
- Facilitated mobility, transfers, and fall prevention to promote resident comfort and safety
Caregiver (Contract)
Assisting Hands Home Care
- Assisted clients with daily living activities and personal hygiene to promote well-being
- Informed families and care teams of changes in client conditions to ensure appropriate response
- Provided ongoing caregiving services for private clients under contract
Education
NATCEP Program -
Smith Wood Medical Institute
Houston, TXHigh School Diploma -
Harlan Career Academy
Chicago, ILSkills
- Patient registration
- EHR management
- Electronic records
- HIPAA Compliance
- Patient Advocacy
- Quality assurance
- Conflict resolution
- Problem solving
- Direct Patient Care
- ADLs
- Vital Signs Monitoring
- Mobility
- Transfers
- Hoyer Lifts
- Dementia Care
- Memory Care
- Infection Control
- Payment processing
- Strong empathy
Cover Letter
Hiring Manager, I am writing to express my interest in a Certified Nursing Assistant position in Houston, Texas. As a compassionate CNA with experience across assisted living, home health, and private client caregiving, I bring hands-on care skills, adaptability, and a strong commitment to patient dignity and safety. I currently work as a contract caregiver with Assisting Hands Home Care, supporting private clients in their homes. This role has strengthened my ability to work independently, adjust to varying care needs, and maintain clear communication with families and care teams. I take pride in being reliable, compassionate, and flexible across care environments. I would welcome the opportunity to contribute my skills to your team., Sincerely, Diana Crockett Morris
Certification
cna
Timeline
Certified Nursing Assistant / Caregiver
Assisted Living
Certified Nursing Assistant
Bickford Assisted Living
Caregiver (Contract)
Assisting Hands Home Care
Patient Access Representative
Northwestern medicine
2025 - Current
NATCEP Program -
Smith Wood Medical Institute
High School Diploma -
Harlan Career Academy