Diana Cruz

As a Sales Consultant with Coventry Homes, I showcase product features, designs, and benefits to prospective homebuyers, driving new home sales. I leverage sales and marketing strategies, along with in-depth knowledge of communities, to meet division and company goals while ensuring customer satisfaction.

• Explores sales leads and prospects received from many sources including newspapers, internet and email, word-of-mouth referrals, telephone contact, distributed sales flyers, etc. to capture new home sales. Builds a list of prospective new homebuyers from sales leads explored and develops new sales leads from appropriate sources.
• Identify needs of potential homebuyers and matching related solutions.
• Effectively generates sales by utilizing corporate marketing materials, model homes, local resources, and realtor relationships.
• Serves as a primary point of contact for homebuyers from initial meeting through home closing.
• Prepares and reviews new home sales contracts to ensure accurate pricing and feature selections. Is knowledgeable and can explain contractual documents to customers.
• Assists in the revision of selections as requested by customers.
• Provides pricing information between appropriate departments and potential homebuyers; may communicate estimated delivery dates based on knowledge of the Company's production schedules.
• Comparatively shops products of competitors operating in the same geographical areas.
• Communicates appropriate information to other company personnel (e.g. Production, Design Center, etc.)
• Attends buyer Builder conferences and pre-closing walk-through events.
• Maintains inventory flyers and home site maps when changes occur.
• Markets their community offering to prospects and Realtors.
• Responsible for identifying home site signage needs and ensuring appropriate supply and installation.
• Manages the condition of the model homes and inventory homes and coordinates any maintenance items with the appropriate company reprehensive.
• Knowledgeable about financing available and able to calculate payments and out-of-pocket requirements associated with programs offered through preferred lenders.

In my role as sales support, I assisted sales teams and ensuring smooth operations. Skilled at handling customer inquiries, processing orders, and enhancing productivity. Known for a proactive approach, strong problem-solving abilities, and commitment to supporting sales success. Focused on building good client relationships and streamlining processes.

• Collaborated with other teams such as Sales Support and Customer Service to provide a comprehensive service experience for customers.
• Provided sales support to current customers, as well as developed new customer relationships.
• Answered incoming calls from customers, provided customer service and sales support.
• Managed the daily operations of a sales support team, including scheduling, and product knowledge training.
• Maintained strong relationships with vendors, suppliers and other external partners.
• Prepared financial statements related to sales support activities as required by management.
• Provided after sales support such as setting up email accounts or transferring data from old devices.
• Provided customer service and sales support in a retail environment.
• Responded to technical questions, billing inquiries, and sales support needs.
• Provided technical assistance and sales support to customers, including product demonstrations and troubleshooting.
• Supported sales team members during client meetings, conferences, and other events.
• Provided after-sales support to customers, resolving issues and maintaining customer loyalty.
• Provided technical support for sales staff on a daily basis.
• Assist with order processing and tracking.
• Provided customer service support when needed on the sales floor
• Assisted in developing marketing campaigns to increase brand awareness.
• Participated in trade shows and conferences related to the company's products or services

In my role as a design consultant, I engage in collaborating with clients to develop functional and visually appealing spaces. Whether operating independently or as part of a team, I have concise communication, artistic expression, strategic planning skills, and develop interpersonal relationships to comprehend and actualize clients' visions.

• Evaluate clients' requirements and develop solutions to meet those needs.
• Gathered interior design goals from clients' styles by helping them achieve a traditional, minimalist, mid-century modern, farmhouse, transitional, coastal, contemporary, and more aesthetics.
• Sourcing materials and samples such as stock, product brochures, and marketing items.
• Collaborate with builders, contractors, fabricators, interior designers, and other experts to ensure cohesive design outcomes.
• Help select color schemes for kitchen, bathrooms, living area, and outdoor space to provide hope, bring freshness, and create an atmosphere.
• Prioritize clients' satisfaction during design appointments and walk-ins.
• Develop budgets and monitor costs.
• Assist clients with selection of materials for countertops, flooring, and wall space.
• Daily research on trends to maintain product knowledge to effectively share with clients.
• Inventory and place sample orders for the showroom.

As an administrative assistant, I handled general office tasks and duties. These duties include directing communications between colleagues and customers, organizing schedules and events, entering data, book-keeping, and maintaining office equipment.

• Answered multi-line phone system, routed calls, delivered messages to staff, and greeted visitors in the showroom.
• Managed department budgets and generate financial reports for management review.
• Assist and collaborate with the operational manager, consultant manager, project manager, and interior designer with projects.
• Assist in developing design concepts and mood boards to present to clients.
• Source and select materials, finishes, and plumbing fixtures that align with the design and budget requirements.
• Participate in client meetings and presentations to discuss design concepts, estimates, project updates, and material selections.
• Coordinate with vendors to obtain quotes, order samples, and schedule deliveries for materials.
• Keep track of available materials for future projects.
• Document the design process, outcomes, and areas for improvement.