Diana. D'Alessandro
Wilmington,NC
Summary
Diligent professional with a proven track record in Corporate & Hospitality settings, excelling in client relationship building and tailored solutions. Demonstrated leadership through training staff and enhancing service quality. Skilled in problem-solving and time management, consistently driving client satisfaction and retention in fast-paced environments.
Professional hospitality worker, ready to continue to excel in fast-paced environments. Known for ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized setting. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
5
5
years of professional experience
Work History
Server
Tomatoe’s Restaurant
Margate City, NJ
11.2021 - 02.2026
- Delivered exceptional customer service, ensuring a positive dining experience for all patrons.
- Managed multiple tables efficiently during peak hours, maintaining high levels of customer satisfaction.
- Assisted in training new staff on menu offerings and service protocols to enhance team performance.
- Collaborated with kitchen staff to ensure timely food delivery and adherence to quality standards.
Special Events Assistant
Everlemon Events
Brigantine, NJ
04.2021 - 12.2025
- Coordinated logistics for various special events, ensuring seamless execution and guest satisfaction.
- Assisted in vendor management, fostering relationships to enhance service quality and reliability.
- Collaborated with team members to develop creative concepts for unique event themes and experiences.
- Facilitated on-site setup and breakdown of events, ensuring compliance with safety standards and protocols.
Account Executive
ADP
Mount Laurel, NJ
02.2022 - 09.2023
- Cultivated strong client relationships to drive retention and satisfaction.
- Developed tailored solutions to meet diverse client needs and objectives.
- Conducted market analysis to identify new business opportunities and trends.
- Managed contract negotiations, ensuring alignment with company policies and client expectations.
- Maintained and grew relationships with different channels such as accountants/CPA's, banks, and current customers.
Management Trainee
Enterprise Rent-A-Car
Pleasantville, NJ
01.2021 - 01.2022
- Developed strategies to enhance customer service, resulting in improved client satisfaction ratings.
- Managed conflict resolution with customers, enhancing relationships and fostering repeat business opportunities.
- Improved management skills by participating in rigorous training programs and workshops.
- Developed problem-solving abilities through hands-on experience with real-life business scenarios.
- Analyzed rental operations data to identify trends, optimizing inventory management and fleet utilization.
Education
Bachelor of Science - Hotel, Resort And Restaurant Management
Florida Gulf Coast University
Fort Myers08-2020
Skills
- Client relationship building over time and concerted efforts
- Leadership & Management through training new staff and being dependable and consistent
- Problem-solving in a fast-paced environment
- Exceptional time management with prioritizing tasks accordingly
- Communication skills to follow clear instruction and orders with clients, team members, and processes
Languages
Spanish
Limited Working
Timeline
Account Executive
ADP
02.2022 - 09.2023
Server
Tomatoe’s Restaurant
11.2021 - 02.2026
Special Events Assistant
Everlemon Events
04.2021 - 12.2025
Management Trainee
Enterprise Rent-A-Car
01.2021 - 01.2022
Bachelor of Science - Hotel, Resort And Restaurant Management
Florida Gulf Coast University