Diana D'Andrea
Sun City,California
Summary
Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Customer Service Associate
Lender Systems
08.2018 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Solved problems with products and services by providing customers with technical support.
- Kept detailed records of customer interactions to track and resolve issues quickly.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Cross-trained and backed up other customer service managers.
- Developed and updated databases to handle customer data.
- Perform shipping and receiving transactions
Cook
Rosas Cafe
08.2017 - 06.2019
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Managed opening and closing shift kitchen tasks.
Education
Associate of Science - Criminal Justice
Mt San Jacinto College
Menifee01.2024
Skills
- Data Management
- Quality Assurance
- Inbound and Outbound Calling
- Safety Regulations
- Shipping and Receiving
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Associate
Lender Systems
08.2018 - Current
Cook
Rosas Cafe
08.2017 - 06.2019
Associate of Science - Criminal Justice
Mt San Jacinto College
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