Diana Daniels
Etna,OH
Summary
Proven troubleshooter with a knack for research, I excel in account oversight, evidenced by surpassing revenue targets at CBRE . My tenure at Thirty One Gifts honed my empathy in customer service, fostering repeat business through effective conflict resolution. Skilled in both client relations and financial record accuracy, I bring a blend of hard and soft skills to every role.
Overview
25
25
years of professional experience
Work History
Senior Account Coordinator
CBRE
03.2016 - Current
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Managed multiple accounts simultaneously while maintaining high levels of accuracy and attention to details.
- Contributed to team success by consistently meeting or exceeding assigned targets pertaining to revenue generation or customer satisfaction metrics.
Customer Service Representative
Thirty One Gifts
12.2011 - 01.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Office Manager
CamCar Towing
02.2000 - 03.2010
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Education
High School Diploma -
Brookhaven High School
Columbus, OH06-1988
Skills
- Troubleshooting and problem resolution
- Research expertise
- Account oversight
Timeline
Senior Account Coordinator
CBRE
03.2016 - Current
Customer Service Representative
Thirty One Gifts
12.2011 - 01.2016
Office Manager
CamCar Towing
02.2000 - 03.2010
High School Diploma -
Brookhaven High School
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