ShaNell Hurling
Mansfield
Summary
Organized and efficient professional with a strong foundation in financial oversight and operational leadership. Experienced in enhancing productivity through workflow optimization and continuous improvement initiatives, fostering a results-driven environment while maintaining quality service and integrity.
Overview
15
15
years of professional experience
Work History
Senior Account Coordinator
Enterprise
06.2011 - Current
- Analyzed invoices to detect discrepancies, duplicate payments and overpayments.
- Facilitated weekly status reports, project documentation and client billing.
- Escalated issues to appropriate channels as necessary.
- Monitored campaign performance and collaborated with internal teams to optimize campaigns and identify underperforming accounts.
- Processed incoming payments in accordance with established financial policies.
- Set up orientations and initial training for new employees.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Developed and implemented office management procedures to increasing training team productivity and accuracy.
- Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Assisted in developing and implementing business improvement programs to bring gradual, ongoing improvements to products, processes and services.
Education
MBA - Business Administration
Southern Nazarene University
Bethany, OK06-2022
Bachelor of Science - Business Administration
Southern Nazarene University
Bethany, OK11-2020
Skills
- Continuous Improvement Process
- Complex Project Delivery
- Information Validation
- Training and Development
- Quality Control
- Troubleshooting and Problem Resolution
- Account Supervision
- Information Gathering
- Microsoft Office
- Programming Implementation
Timeline
Senior Account Coordinator
Enterprise
06.2011 - Current
MBA - Business Administration
Southern Nazarene University
Bachelor of Science - Business Administration
Southern Nazarene University