Diana Datuin
Cerritos,CA
Summary
Dedicated, hard-working, and loyal team worker with 8 years' worth of customer service experience looking for an opportunity in an organization that can help expand social and communication skills and further development.
Overview
8
8
years of professional experience
Work History
Ride Operator
Disneyland Park
10.2018 - 04.2023
- Enhanced rider experience by enforcing safety procedures and providing clear instructions.
- Assisted in maintenance and inspection of ride equipment, ensuring optimal performance and safety.
- Provided exceptional customer service, addressing guest concerns and inquiries promptly and professionally.
- Conducted thorough pre-operation inspections of rides, identifying potential issues before they became problems.
- Adapted quickly to new ride assignments, learning proper operation techniques efficiently to minimize downtime between shifts.
- Ensured timely documentation of incidents or accidents that occurred within the assigned area for review by management staff.
Restaurant Hostess
Olive Garden
03.2017 - 07.2017
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
Crew Member
McDonald's
04.2015 - 02.2017
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Education
Bachelor of Arts - Communication Studies
California State University - Fullerton
Fullerton, CA01.2024
Associate of Arts - Communication Studies
Cypress College
Cypress, CA05.2021
Skills
- Policy Compliance
- Customer Engagement
- Team Training
- Conflict Resolution
- Adaptability
- Decision Making
Timeline
Ride Operator
Disneyland Park
10.2018 - 04.2023
Restaurant Hostess
Olive Garden
03.2017 - 07.2017
Crew Member
McDonald's
04.2015 - 02.2017
Bachelor of Arts - Communication Studies
California State University - Fullerton
Associate of Arts - Communication Studies
Cypress College