Diana Dawley
Lanesborough,MA
Summary
Cheerful bartender/server offering experience in fast-paced diner and short-order restaurant settings. Promotes customer comfort and enhanced experiences by answering questions and responding to concerns. Maintains service standards and follows safe service regulations. Always ready to help team members by taking on additional tasks.
Overview
17
17
years of professional experience
Work History
Restaurant Server / Bartender
The Williams Inn
11.2021 - Current
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
Dinning Room Server & Bartender
Mill On The Floss
07.2007 - 03.2020
- Responsible for excellent customer service in fine dinning environment
- Knowledge of menu and food preparation
- Prepare checks that itemize and total meal costs and sales taxes
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Restaurant Server
Olde Forge
12.2006 - 07.2007
- Greeted new customers, discussed specials, and took drink orders.
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
Education
High School Diploma -
Taconic High School
Pittsfield, MASkills
- Customer Satisfaction
- Order Taking
- Organization
- Guest service
- Professional Appearance
- Exceptional customer service
Timeline
Restaurant Server / Bartender
The Williams Inn
11.2021 - Current
Dinning Room Server & Bartender
Mill On The Floss
07.2007 - 03.2020
Restaurant Server
Olde Forge
12.2006 - 07.2007
High School Diploma -
Taconic High School
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