Diana DeFeo
Derry
Summary
Experienced Licensed Nursing Assistant with over 15 years of experience in healthcare settings, including nursing homes, assisted living facilities, and family practices. Proficient in addiction treatment recovery for male and female patients, providing compassionate care and effective communication. Proven track record of maintaining OSHA compliance, administering first aid, and consistently delivering high-quality patient care.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Notary Signing Agent
Myself
04.2021 - Current
- Affiliated with the National Notary Association. 5.0 online organizations with full-on training courses and increasing my training education.
- Enhanced the overall client experience by providing additional services as needed, such as witnessing signatures on affidavits or administering oaths and affirmations.
- Maintained accurate records of all documents notarized to support accurate recordkeeping and reporting requirements.
- Checked documents for accuracy and correct signing before notarizing.
Medical Assistant Manager
PMC Medical Group
08.2022 - 09.2024
- Maintained HIPAA regulations and protocol.
- Handled all patients consent forms while developing accuracy on my scope of work, and continue my knowledge for in-office patient care and appointments.
- Communicated with pharmacies to submit prescriptions and refills. Replying to messages, voice mails and answering fast pace busy MA's phone system and triage.
- Managed all pre-authorizations in a timely manner.
- Obtained and documented patient medical history, vital signs, assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Called patients for random specimens when directed by the doctors.
Triage Medical Assistant
PMC Medical Group-Road to Recovery
08.2022 - 09.2024
- Managed MAT department.
- Independently handled triage after hour care and weekends, updated patients charts and ensured proper information to assigned doctors for any concerns, problems or refills on scheduled 1, II, and III medications.
- Performed triage peak hours or emergencies without interruption in patient care services including calling pharmacies and call backs.
- Called specific pharmacies who handles patients monthly medications for inventory on patients appointments.
- Maintained inventory for monthly medications and AM/PM temperature checks for both companies.
- Reduced wait times for patients by maintaining an organized triage system that prioritized based on urgency levels.
- Contributed overall success of the clinic by consistently meeting quality standards in patient care and documentation requirements.
Licensed Nursing Assistant
Dartmouth Hitchcock Clinic
01.2023 - 09.2023
- Reduced the risk of infection by maintaining strict adherence to hygiene protocols and infection control measures.
- Addressed 20-25 patients and performed duties vitals, recorded patient’s information and test results for proper documentation while asserting strict confidentiality.
- Professionally maintained calm atmosphere on pediatric care with children and newborns while utilizing effective communication techniques.
- Accommodated patient’s and doctor’s requests regarding various concerns/matters related to medications, contracts for controlled substances, and nutrition.
- Independently worked on RX refills, route to correct providers, pharmacy and patient messages.
- Prepared and assist pelvic exams, PAP smears, stitches removals and ear flushes for the providers.
- Managed EKG’s, glucose testing, strep throat culture, COVID, urinalysis/Dipstick and pregnancy testings. Sterilize rooms, instruments soaking by following protocol.
Licensed Nursing Assistant
Traveler Licensed Nursing Assistant
03.2021 - 01.2023
- Worked to maintain outstanding attendance record, arriving on time for 95% of scheduled support.
- Leverage time management skills to attend a roaster of 27+ patients per week.
- Particularly motivated and known for going above and beyond for patients, developed and maintained courteous and effective working relationships.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Successfully maintained clean, valid driver's license and access to reliable transportation
Licensed Nursing Assistant
Farnum Center
10.2020 - 03.2021
- Assemble patient records with precision and confidentiality.
- Delivered direct patient care to individuals facing substance abuse, addiction, and mental health challenges.
- Finalized paperwork, identifying discrepancies and swiftly resolving issues.
- Ensured patient stability through meticulous monitoring of vital signs.
- Tracked patient specimen samples and drug tests, inputting results to promptly notify supervisors of potential health risks.
- Maintained best-in-class standards for individualized care across 23 rooms with 3-bed units through ongoing patient check-ins and timely care delivery.
Supervisor Licensed Nursing Assistant
Bedford Nursing and Rehabilitation Center
01.2021 - 11.2021
- Resolved operational issues to boost efficiency and enhance service quality while delivering exceptional customer service by promptly addressing patient concerns.
- Exhibited strong leadership talents and problem-solving skills to enhance team efficiency and streamline workflows.
- Provided comprehensive care for mentally and critically ill elderly patients and oversaw diabetes, dementia, Alzheimer's department.
- Tracked and performed vital signs and documented intake and output to ensure patient stability.
Licensed Nursing Assistant
Greenbriar Next Step Healthcare
02.2017 - 01.2021
- Resolved operational issues to enhance efficiency and service quality.
Managed patient family communications and visitations to maintain system integrity.
Streamlined operations while providing exceptional service to patients and families. - Provided care for up to 15 patients daily in mental health unit, ensuring prompt attention in 29-bed facility.
Facilitated timely interventions by transporting patients within the unit. - Maintained consistent attendance and punctuality to enhance team effectiveness.
- Monitored vital signs, weight, and documented intake and output to ensure patient stability.
- Executed womb care maintenance, including dressing changes and necessary care provisions.
- Reduced risk of patient infections through thorough equipment cleaning and sterilization.
Education
High School Diploma -
Pinkerton Academy
06.1998
Skills
- HIPAA, code of conduct, safety and OSHA
- Understanding computer security and privacy
- Exceptional customer service
- Attention to detail, organization and multitasking
- Conflict resolution
- 80mph typing skills
- Computer literate, Microsoft, emails, word, excel, pdf, Acrobat DC & Pro
- Knowledge on vaccines and chemical hazardous
- Proper hygiene and nutrition
- Stethoscope and manual cuffs
- Sterilization
Certification
- Adult & Pediatric First Aid-Certified/AED, American Red Cross, 02/01/23
- License Nursing Assistant, LNA Health Careers, LLC, 08/01/17
- Licensed Phlebotomist, Phlebotomy and Safety Training Center, Not Provided
Accomplishments
- Employee of the month twice
- Three appreciation letters in four months
- Continuing Education
Timeline
Licensed Nursing Assistant
Dartmouth Hitchcock Clinic
01.2023 - 09.2023
Medical Assistant Manager
PMC Medical Group
08.2022 - 09.2024
Triage Medical Assistant
PMC Medical Group-Road to Recovery
08.2022 - 09.2024
Notary Signing Agent
Myself
04.2021 - Current
Licensed Nursing Assistant
Traveler Licensed Nursing Assistant
03.2021 - 01.2023
Supervisor Licensed Nursing Assistant
Bedford Nursing and Rehabilitation Center
01.2021 - 11.2021
Licensed Nursing Assistant
Farnum Center
10.2020 - 03.2021
Licensed Nursing Assistant
Greenbriar Next Step Healthcare
02.2017 - 01.2021
High School Diploma -
Pinkerton Academy
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