Diana De La Ola
Laredo
Summary
Professional leader with strong expertise in overseeing daily operations and team coordination. Known for effective collaboration and achieving results in fast-paced environments. Highly adaptable, skilled in problem-solving, conflict resolution, and ensuring optimal workflow. Respected for reliability and proactive approach to shifting demands.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Shift Supervisor
CoreCivic
11.2018 - Current
- Directly supervise security staff and inmates in the shift and the performance of their duties and evaluate as prescribed by facility and corporate policy
- Train new employees: listening to complaints and effectively resolving disputes or problems; taking corrective or disciplinary action; developing work schedules for subordinates; monitoring post assignments; approving leave requests; and preparing inmate work assignments
- Assist in the effective management of facility resources
- Provide for adequate staffing in areas supervised; fill in as needed during periods of short staffing
- Participate in recruiting, hiring, and orienting assigned staff
- Make recommendations to the supervisor concerning personnel matters such as employment, retention, promotion merit increases and discipline
- Duties are not limited to a sole position and the ability to adapt and perform in any assignment is vital
- Facility budget management and review safe daily
- (Up to 3 times a day)
- Organizing with business manager regarding CapX
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Ensured a high level of customer satisfaction by addressing concerns promptly and professionally.
- Managed access control systems, ensuring only authorized personnel were granted entry into sensitive areas.
- Collaborated with local law enforcement agencies to ensure seamless integration of security measures and timely response to incidents.
- Coordinated with other departments to develop integrated security plans that addressed specific risks unique to each area.
Senior Detention Officer
CoreCivic
04.2016 - 11.2018
- Directly supervise detention officers assigned to the shift
- Supervises the count of inmates/residents
- In charge of processing and discharging residents that enter and exit the facility as per agency's needs at all hours of the day
- Safeguard point of entry to incoming inmates/residents to ensure that no contraband enters the facility
- Assists in the supervision of the administrative and operational security activities in a correctional facility
- Provides for the protection of each inmate and the preservation of each inmate's legal rights
- Facilitate the counting of all incoming and outgoing cash through our business department
- Responded swiftly to emergency situations with appropriate use of force when necessary to protect both inmates'' well-being and facility security.
- Responded promptly to emergency situations and provided medical aid.
- Processed inmates by taking photographs and fingerprints.
- Improved facility safety by performing thorough inspections of cells, common areas, and property for contraband or damage.
- Took custody of prisoners from arresting officers to begin processing into detention facility.
Detention Officer
CoreCivic
02.2008 - 04.2016
- Perform routine duties in accordance with established policies, regulations and procedures
- Maintain order and provide security, care, and direct supervision of inmates at all times
- Duties are not limited to a sole position and ability to adapt and perform in any assignment is vital
- Handled emergency situations calmly and effectively, employing crisis intervention techniques and coordinating with medical professionals as needed for the well-being of inmates and staff.
- Enhanced overall operational efficiency within the detention facility through continuous training on new policies, technology updates, and industry best practices.
- Enhanced inmate safety by conducting thorough and regular cell searches for contraband items.
- Facilitated successful transitions between housing units or off-site appointments by coordinating transportation logistics and supervising inmate transfers.
- Prevented potential incidents by identifying warning signs of escalating tensions among inmates through constant observation and active listening skills.
Accountant
Little Angels Daycare
07.2004 - 12.2007
- Handled day-to-day accounting processes to drive financial accuracy.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Gathered financial information, prepared documents, and closed books.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
Education
High School Diploma -
J. B. Alexander High School
05.2004
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Training and mentoring
- Cash handling expertise
- Staff motivation
- Staff development
- Inventory control and record keeping
- Cash handling and management
Certification
- Non-Commissioned Security Officer
- Special Operation Response Team (SORT)
- First Aid and CPR Certified
- Substitute Teacher Certification
Timeline
Shift Supervisor
CoreCivic
11.2018 - Current
Senior Detention Officer
CoreCivic
04.2016 - 11.2018
Detention Officer
CoreCivic
02.2008 - 04.2016
Accountant
Little Angels Daycare
07.2004 - 12.2007
High School Diploma -
J. B. Alexander High School
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