Summary

Overview

Work History

Education

Skills

Languages

Timeline

DIANA DE LA ROSA

El Paso,TX

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

years of professional experience

Work History

Teller Center Representative / Depository Specialist

GECU

03.2025 - 04.2026

Processed customer transactions promptly, minimizing wait times.
Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Provided training to new tellers on bank procedures, systems, and customer service best practices.
Collaborated effectively with other departments as needed to resolve outstanding issues or complete complex tasks for customers.

Bilingual Teller

PNC Bank

01.2024 - 11.2024

Facilitated a welcoming atmosphere for all customers, creating positive experiences and fostering long-term client loyalty.
Conducted regular audits on cash drawers, maintaining accurate records of transactions and inventory levels.
Processed a high volume of transactions daily, demonstrating attention to detail and accuracy under pressure.
Built strong relationships with customers through active listening skills, empathetic responses, and expert problem resolution.
Enhanced customer satisfaction by providing efficient and accurate transaction services in both English and Spanish.
Collaborated with team members to achieve monthly sales targets through exceptional customer service and product promotion.

Sewer

Tempur Sealy

12.2022 - 09.2023

Operated industrial sewing machines to stitch together fabric components of garments and other articles according to specifications
Maintained and repaired sewing machines, replacing broken needles, threading bobbins, changing presser feet, and adjusting tension
Repaired damaged clothing items by patching tears and reinforcing weak areas
Monitored production levels on an hourly basis in order to meet deadlines efficiently
Followed safety procedures when operating machinery in order to avoid injury
Operated multi-head sewing machines to embroider names, initials or decorative designs on garments and household articles
Assisted in training new personnel in the use of equipment or techniques related to sewing operations

Sales Associate

Starr Western Wear

09.2021 - 11.2022

Greeted customers and provided exceptional customer service
Assisted customers with product selection, sizing and styling
Provided accurate information about products, prices and services
Built relationships with customers to encourage repeat business
Organized stockroom shelves according to size, color or style
Restocked shelves as needed to ensure sufficient inventory levels
Conducted inventories on a regular basis to track stock levels
Handled customer complaints in a professional manner
Helped customers find specific products, answered questions and offered product advice
Answered incoming telephone calls to provide store, products and services information

Education

No Degree - Pharmacy Technician

El Paso Community College

El Paso, TX

High School Diploma -

Colegio De Bachilleres

JUAREZ, MEXICO, Mexico

06-2020