Diana Delgado
Rockwall,TX
Summary
Proactive and detail-oriented professional with extensive experience in administrative roles, notably as a Medical Assistant at Men’s T Health Clinic. Demonstrated expertise in HIPAA compliance and initiative-taking, enhancing operational efficiency and safeguarding sensitive information. Achieved significant improvements in staff communication and customer service, leveraging medical office procedures and healthcare industry knowledge.
Overview
11
11
years of professional experience
Work History
Medical Assistant Receptionist
Men's T Health Clinic
05.2021 - 11.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships
- Ensured accurate record-keeping with diligent data entry and database management for vital company information
Executive Administrative Assistant
Hydra Logistics
03.2018 - 12.2021
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
FRONT DESK MANAGER
Elite Salon & Spa
05.2013 - 07.2018
- Kept accounts in balance and ran daily reports to verify totals.
- Improved staff communication through regular meetings, leading to enhanced teamwork and overall efficiency.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
High School Diploma -
Red Oak High School
Red Oak, TX05.2007
Skills
- Medical office procedures
- Initiative-taking
- Healthcare industry
- Patient check-in and check-out
- Medical receptionist experience
- HIPAA compliance
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Medical Assistant Receptionist
Men's T Health Clinic
05.2021 - 11.2024
Executive Administrative Assistant
Hydra Logistics
03.2018 - 12.2021
FRONT DESK MANAGER
Elite Salon & Spa
05.2013 - 07.2018
High School Diploma -
Red Oak High School