Summary
Overview
Work History
Education
Skills
Timeline
Generic

Diana Delgado

PLANTATION

Summary

Highly motivated and customer-focused Customer Service Representative with proven experience delivering exceptional support in fast-paced environments. Skilled in handling inquiries, resolving issues, and ensuring client satisfaction through clear communication and efficient service.

Committed to building positive customer relationships, and contributing to team success through professionalism and a solutions-oriented mindset.

Overview

16
16
years of professional experience

Work History

Event Staff Member

Ultra Events & Staffing
Miami
02.2019 - Current
  • Provided exceptional customer service to guests throughout the event duration.
  • Engaged with vendors to facilitate on-site logistics during events.
  • Provided customer service support to attendees and answered any questions they had about the event.
  • Responded quickly and efficiently to any requests from guests or speakers.
  • Greeted guests upon arrival and provided them with event information.
  • Collaborated with other staff members to coordinate activities throughout the day.
  • Assisted in setup and teardown of event spaces for various functions.
  • Supported catering staff in serving food and beverages efficiently.

Host and Pool Server

The Confidante Hotel
Miami Beach
10.2019 - 03.2020
  • Greeted guests warmly upon arrival, creating a welcoming atmosphere.
  • Managed reservations efficiently using hotel booking software.
  • Coordinated seating arrangements to optimize dining flow and guest experience.
  • Monitored dining area for cleanliness and guest satisfaction throughout service.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Processed payments from customers using a POS system.

Bartender/Server/Barback

Surfhouse Bar & Grill / JW Marriot
Aventura
02.2019 - 08.2019
  • Provided exceptional customer service in a fast-paced environment.
  • Assisted in inventory management and stock replenishment.
  • Performed opening and closing duties including restocking supplies.
  • Greeted customers and provided excellent customer service.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Stocked ice bins and coolers as needed throughout shift.

Customer Service Representative

Chamber of Commerce Cali/Colombia
Cali
08.2009 - 01.2015
  • Provided exceptional customer support through phone and email communication.
  • Managed customer complaints with empathy and professionalism to ensure satisfaction.
  • Updated customer records accurately in the database for seamless service tracking.
  • Performed data entry for customer records into company database.

Education

Professional in Marketing

Universidad Libre
Cali- Colombia
01-2015

Skills

  • Customer service
  • Team collaboration
  • Conflict resolution
  • Communication skills
  • Time management
  • Problem solving
  • Attention to detail
  • Adaptability
  • Guest relations expertise
  • Initiative and proactivity
  • Event setup and breakdown
  • Strong teamwork
  • Food and beverage experience

Timeline

Host and Pool Server

The Confidante Hotel
10.2019 - 03.2020

Event Staff Member

Ultra Events & Staffing
02.2019 - Current

Bartender/Server/Barback

Surfhouse Bar & Grill / JW Marriot
02.2019 - 08.2019

Customer Service Representative

Chamber of Commerce Cali/Colombia
08.2009 - 01.2015

Professional in Marketing

Universidad Libre

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