Diana Del Rio
KINGS PARK,NY
Overview
20
20
years of professional experience
Work History
Owner and Extensionist
Jaia Hair Extensions
01.2005 - Current
- Cultivated and secured global network of 8 European, South American, and Indian suppliers and importers.
- Manage day-to-day business operations.
- Trained and mentored protégé hair extension artists who regularly service celebrities and television personalities.
- Developed and maintain strong relationships with clients, resulting in repeat business and referrals.
- Designed marketing materials, website, brand management, and business operations including sales, billing, and individualized client services.
- Superior client relations and customer service resulted in client list of 100+ clients.
In House Designer/Planner/Office Administrative Assistant
Abounding Grace
11.2012 - 04.2018
- Supported senior leadership by developing design concepts and execution to align with organizational missions and goals for various events.
- Strategized and conceptualized design concept for venues and events.
- Sourced high-quality materials and negotiated contracts with up to 12 suppliers to deliver cost-effective solutions without compromising quality, executing my design vision.
- Debriefed with client to assess event success and uncover opportunities for improvement.
- Conceptualized and composed weekly targeted marketing emails to 200 recipients.
Manager
Local Charm Artisan Jewelry Studio
09.2015 - 12.2015
- Designed and set displays and marketing materials.
- Traveled to New Orleans for business meeting for product design and improvement for multiple locations.
- Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Onboarded 2 new employees with training and new hire documentation.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Submitted regular payroll for employees.
- Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results.
- Packed up and sealed inventory and furnishings as corporate decided to close down NYC Seaport location.
- Scouted and helped secure new location for the NYC boutique.
Education
Bachelor of Arts - Multicultural Studies And Communication
Nyack College
Nyack, NY01.2000
Skills
- Verbal and written communication
- Contracts & Document Review
- Customer Success
- Diversity & Inclusion
- Customer Relationship Management (CRM)
- Call Center Services
- De-escalation Techniques guided by empathy
- Microsoft Excel
- Marketing Strategies
- Canva (Software)
- Mailchimp,
- Slack (Software), Asana, and Microsoft Teams
Timeline
Manager
Local Charm Artisan Jewelry Studio
09.2015 - 12.2015
In House Designer/Planner/Office Administrative Assistant
Abounding Grace
11.2012 - 04.2018
Owner and Extensionist
Jaia Hair Extensions
01.2005 - Current
Bachelor of Arts - Multicultural Studies And Communication
Nyack College
Similar Profiles
DIANA DEL RIODIANA DEL RIO
Owner and President at JAIA Hair ExtensionsOwner and President at JAIA Hair Extensions
VICTORIA ROSSVICTORIA ROSS
Customer Service Coordinator at Harlow Hair Extensions and ColorCustomer Service Coordinator at Harlow Hair Extensions and Color
Gurjit GrewalGurjit Grewal
Warehouse operative at American Dream Hair ExtensionsWarehouse operative at American Dream Hair Extensions