Diana Dersa~becker
Desert Hot Springs
Summary
Dedicated professional with proven customer service excellence and cash handling skills, honed at notable employers like Aqua Caliente Casinos. Excelled in creating personalized experiences, boosting customer loyalty. Demonstrates strong work ethic, integrity, and a knack for multitasking, significantly enhancing customer satisfaction.
Overview
22
22
years of professional experience
Work History
Cashier
Plam Springs Tram
10.2022 - 05.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Store Associate
Macys Department Store
10.2021 - 03.2022
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
Coctail Server
Aqua Caliente Casinos
04.2001 - 04.2019
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- and anticipating their preferences.
Education
GED -
Banning Adult Ed
Banning, CASkills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
- Customer service excellence
Languages
English
Timeline
Cashier
Plam Springs Tram
10.2022 - 05.2023
Store Associate
Macys Department Store
10.2021 - 03.2022
Coctail Server
Aqua Caliente Casinos
04.2001 - 04.2019
GED -
Banning Adult Ed
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