Diana Dodson
Burns,TN
Summary
Welcoming Front Desk Associate with over 14 years of experience. Extensive knowledge of customer relations and commitment to individualized care. I am a skilled, honest, and highly motivated individual who will strive to represent your business with a professional yet warm attitude and look forward to meeting you soon.
Overview
15
15
years of professional experience
Work History
Front Desk Associate
Masage Envy
01.2019 - Current
- Maintained cleanliness and organization of front desk area.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Used internal software to process reservations, check-ins and check-outs.
- Performed basic daily bookkeeping tasks.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Entered and updated sensitive customer information during check-ins and room changes.
- Answered guest questions and referred to local points of interest.
Administrative Assistant
Park Avenue Baptist Church
10.2015 - 01.2019
- Bookkeeping, updating church records, designing and printing the church publications including proofreading and editing.
- Answering phones, returning message, writing and returning emails, caring for basic needs of the public, opening and closing the church offices
- Working directly with the Pastor to schedule meetings and plan events and assisting with any clerical needs.
Receptionist
The Farm At Natchez Trace
03.2015 - 10.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, collected deposits, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
Receptionist
Ed's Supply Company
11.2010 - 04.2014
- Operated multi-line telephone system to answer and direct high volume of calls.
- Routed incoming mail and messages to relevant personnel without delay.
- Mailed and emailed invoices, assisted with accounts payable whenever needed and double checked bookkeeping, organized files.
- Some warehouse responsibilities like entering stock into inventory, shipping and receiving packages.
- Answered phone promptly and directed incoming calls to correct offices.
Receptionist
The Farm At Natchez Trace
05.2008 - 11.2010
- As shift leader, my main responsibility was to be sure my coworkers were organized and completing tasks for the shift and to discuss issues or handle problems with clients.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- At the Front desk, answering phone calls quickly, checking clients in and out, updated personal and payment information, reviewed medications, calling clients to confirm reservations, take deposits, booking and cancelling reservations, walking clients to their room, and giving tours of the facility
Education
Associate of Applied Science - Sign Language Interpretation
Nashville State Community College
Nashville, TNHigh School Diploma -
Herritage Covenant Christian School
Franklin, TnSkills
- Excellent problem-solving skills
- Organized
- Ability to multitask
- Professional
- Great attitude
- Enjoys learning new skills
- Incredible customer service
- Time management is second nature!
Timeline
Front Desk Associate
Masage Envy
01.2019 - Current
Administrative Assistant
Park Avenue Baptist Church
10.2015 - 01.2019
Receptionist
The Farm At Natchez Trace
03.2015 - 10.2015
Receptionist
Ed's Supply Company
11.2010 - 04.2014
Receptionist
The Farm At Natchez Trace
05.2008 - 11.2010
Associate of Applied Science - Sign Language Interpretation
Nashville State Community College
High School Diploma -
Herritage Covenant Christian School