Diana Douglass
Palm Beach Tan
Sumter,SC
1
Certification
2
years of professional experience
Dynamic Assistant Manager at Palm Beach Tan with proven expertise in team leadership and customer service. Enhanced client satisfaction through effective complaint resolution and strategic promotional events, driving increased sales. Skilled in inventory management and staff training, fostering a high-performing team environment. Committed to operational excellence and compliance with health regulations.
Work History
Assistant Manager
8 Months- Assisted in managing daily operations and staff scheduling to ensure efficient workflow.
- Executed inventory management processes, maintaining optimal stock levels and organization.
- Provided training and support to new team members, enhancing overall team performance.
- Implemented customer service strategies to improve client satisfaction and retention rates.
- Collaborated with management on promotional events, driving increased foot traffic and sales.
- Monitored compliance with health and safety regulations to maintain a safe environment for staff and clients.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Dietary Aide
2 Months- Prepared and served meals according to dietary guidelines and resident preferences.
- Assisted in maintaining cleanliness and organization of dining and kitchen areas.
- Collaborated with healthcare team to address dietary needs and restrictions of residents.
- Monitored food inventory levels and reported shortages to management for timely ordering.
- Followed all food safety regulations while preparing meals for patients.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
Front-of-House
1 Year 4 Months- Streamlined communication between front of house and back of house teams, resulting in improved order accuracy and faster table turnover.
- Enhanced customer satisfaction by implementing effective front of house management strategies.
- Assisted in training new Front of House Servers, fostering teamwork and improving overall service quality.
- Coordinated with front of house director to optimize table turnover times during peak dining hours.
Education
Dental Assisting Certificate of Completion - Dental Assisting
Skills
Customer service
Money handling
Team leadership
Decision-making
Staff management
Orientation and training
Certification
Drone Pilot License
Timeline
Assistant Manager
Palm Beach Tan
02.2026 - CurrentRead More
Dietary Aide
NHC Healthcare
12.2025 - 02.2026Read More
Front-of-House
Chick-fil-A
08.2024 - 12.2025Read More
Accelerated Academy
Dental Assisting Certificate of Completion from Dental Assisting
Read More