DIANA DURAN
Davie,FL
Summary
Branch Manager with more than ten years of experience. Capable of multitasking effectively to handle the different needs of multiple clients with speed and accuracy. Excellent communication and conflict resolution skills. Proven leadership capability. Competitive mind-set and strong work ethic. Responsible, reliable, and able to work quickly and accurately.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Manager's Assistant
Cohen's Fashion Optical
Plantation, FL
01.2022 - Current
- Ensure outstanding customer Service, Customer retention.
- Drive profitable sales growth
- Achieve sales goals and quotas as determined by office staff while attending to patients' specific needs and desires
- Develop and execute effective sales strategies
- Ordering of lenses based on doctor's Prescription
- Billing vision plan for services provided to patients on a daily basis
- Manage inventory of frames and contact lenses to ensure optimum customer satisfaction and product variety
- Communicate with physician with questions or concerns about prescriptions and other eye-related issues
Vision Plans Biller
Cohen's Fashion Optical
Garden City, NY
01.2018 - 02.2020
- Insurance plan verification, Made contact with insurance carriers to discuss policies and individual patient benefits.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Provided patient education
- Followed up with appropriate parties to obtain prompt payments.
- Determined proper codes for medical records and patient services.
- Kept all patient information secure and confidential.
- Executed billing tasks and recorded information in company databases.
Branch Sales Manager
Cohen's Fashion Optical
Garden City, NY
04.2005 - 02.2020
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals
- Led solution selling strategy initiatives to maximize sales of all kinds of eyewear.
- Collaborated with upper management to implement continuous improvements and exceed team goals
- Trained team members in successful strategies to meet operational and sales targets.
- Resolved customer service issues promptly.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Managed store organization, maintenance, and purchasing functions.
- Completed routine store inventories.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Coordinated weekly conferences with store associates to communicate sales and customer service goals.
Life Insurance Agent
Primerica
Duluth, GA
01.2015 - 12.2019
- Offered policy guidance and management to promote asset protection
- Provided coverage option information to assist clients in protecting assets.
- Maintained high standards of customer service by building relationships with clients.
- Explained advantages, features, and disadvantages of various policies to promote sale of plans, boosting overall sales by 20%.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
Education
Associate of Science - Optician
New York City College of Technology of The City University of New York
Brooklyn, NY05.2012
Associate of Arts - Bilingual Education
LaGuardia Community College of The City University of New York
Long Island City, NY06.2005
Skills
- Claims Information Gathering
- Salesforce
- Confidentiality and Data Protection
- Clientele Development
- Quality Control
- Growth Initiatives
- Premium Calculations
- Customer Needs Assessments
- Policyholder Communication
Certification
- ABO Certification
- NY State Optician License
- NY Life Insurance Producer
Languages
Spanish
Native or Bilingual
Portuguese
Professional Working
Timeline
Manager's Assistant
Cohen's Fashion Optical
01.2022 - Current
Vision Plans Biller
Cohen's Fashion Optical
01.2018 - 02.2020
Life Insurance Agent
Primerica
01.2015 - 12.2019
Branch Sales Manager
Cohen's Fashion Optical
04.2005 - 02.2020
Associate of Science - Optician
New York City College of Technology of The City University of New York
Associate of Arts - Bilingual Education
LaGuardia Community College of The City University of New York
- ABO Certification
- NY State Optician License
- Life Insurance License
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