DAINA-CLAIRE KURKOWSKI
Peabody,MA
Summary
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Knapp Schenck
Boston, MA
10.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Assistant Manager
Harold E Beaudoin Insurance Services
01.2023 - 08.2023
- Aided prospective clients with quotes for auto and home
- Explained terms and conditions of policy
- Confirmed payments, refunds, etc.
- Obtained underwriting approval by completing application for coverage.
- Spent ample time with each customer, verbally reviewing, and explaining documents for client comprehension.
- Upsold additional products and services after identifying customer needs and requirements.
- Generated quotes and proposals for clients to match individual needs.
- Sold auto, home, life, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Met with prospective clients to discuss insurance needs and provide solutions.
- Negotiated contracts with clients to establish best coverage with lowest cost.
- Developed sales strategies to increase sales of insurance policies.
Customer Service Representative
Ross-Simons, Luxury Brand Holdings
05.2021 - 08.2022
- Aided clients
- Answered phone and assisted customers with exchanges on items they did not like
- Explained products and benefits
- Confirmed payments, refunds, etc
Shift Supervisor
CVS
11.2018 - 03.2020
- Collaborated with team members to improve performance and implement training updates
- Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality
- Employed security and loss prevention strategies during shift to maximize safety
- Created and improved daily operational plans including production schedules and optimizing task flows
- Completed opening and closing duties to facilitate business operations
- Performed opening and closing procedures including setting up registers and arranging products to keep facility operations ready
- Cultivated performance-based and collaborative culture by recognizing achievements and promoting from within
- Assisted upper management with daily operations to meet standards of service and quality
- Created schedules and assigned jobs based on employee strengths and anticipated customer demand
- Kept areas clean, neat, and inspection-ready always to comply with product guidelines.
Education
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Community College of Rhode Island
Warwick, RISkills
- Team Training
- Market Analysis
- Market Services
- Policy Renewals
- Manage Renewals
- Email Campaigns
- Corrective Actions
- Commercial Portfolio Management
- Customer Retention
- Consultative Sales Approach
- Account Management
- Recordkeeping
- Investment Options
- Quality Assurance Requirements
- Update Records
- Cross-Promote Products
- Renewing Accounts
- Claims Information Gathering
Certification
Leadership in Risk Management and Insurance
Timeline
Administrative Assistant
Knapp Schenck
10.2023 - Current
Assistant Manager
Harold E Beaudoin Insurance Services
01.2023 - 08.2023
Customer Service Representative
Ross-Simons, Luxury Brand Holdings
05.2021 - 08.2022
Shift Supervisor
CVS
11.2018 - 03.2020
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Community College of Rhode Island