Karen Sue Bowerman
Indianapolis
Summary
As an administrative assistant I perform a variety of clerical and administrative duties that are necessary to run an organization efficiently., I use computer software to create spreadsheets; manage databases; and prepare presentations, reports, and documents. I also negotiate with vendors, buy supplies, and manage stockroom and team sensitive equipment. I also operate videoconferencing, fax, and other office equipment. Important Qualities: Integrity. As an administrative assistant for the Department of Interior Fish and Wildlife Services, Sea Lamprey Team, I am trusted to handle sensitive information. For example, medical patient data that is required, by law, to be kept confidential to protect patient privacy. Interpersonal skills. Secretaries and administrative assistants interact with clients, customers, or staff. I communicate effectively and be courteous when interacting with others to create a positive work environment and client experience. Organizational skills. Secretaries and administrative assistants keep files, folders, and schedules in proper order so an office can run efficiently. Writing skills. Secretaries and administrative assistants write memos and emails when communicating with managers, employees, and customers. Therefore, I must have good grammar, ensure accuracy, and maintain a professional tone.
Overview
40
40
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Department of Interior Fish and Wildlife Services
Marquette
01.2023 - 11.2023
- Company Overview: Sea Lamprey Team. Website: https://www.google.com/maps/place/data=!4m2!3m1!1s0x4d51dec726de093b:0xbc1a85338e2831f8?hl=en
- Administrative assistants create and maintain filing systems.
- As administrative assistants I perform routine clerical and administrative duties. Which includes organize files, prepare documents, schedule appointments, and support other staff.
- Answers telephone calls, records all telephone calls in self-created office call log, downloads monthly telephone call logs and saves call logs in Fish and Wildlife Service’s SharePoint database, annotates all calls and tracks all transfers and dispositions of all calls, 'Team' messages all office contacts for/about specific team calls for support and for personal contact of calls related to specific team(s) transfers calls to individual or team leads, refers callers of injured animals by type(s) of animals to county Department of Natural Resource Officers/Offices, county animal services, or county/state licensed animal rehabilitation services.
- Schedule appointments and update event calendars.
- Assist in preparing, research, and documentation for bids on items like ATV’s, vehicles, boats, boat motors, electric fish shockers, and other miscellaneous biological equipment.
- Upload all incoming property into our Supply Property Management (SLMP), including uploading property requests, property book numbers, receipts/bill of lading, and titles if property has a title.
- Inventory and order office supplies.
- Arrange staff meetings.
- Handle incoming and outgoing mail and faxes.
- FedEx prep, label documentation, and pick-ups for paperwork, equipment, and living specimen.
- Prepare memos, invoices, or other reports.
- Edit documents.
- Maintain gatekeeper duties both physical and via telephone or email.
- Maintain databases and filing systems, whether electronic or paper.
- Perform basic bookkeeping.
- Applying knowledge of the various types of software (SharePoint, Concur, QuickTime, Employee Express, eOPF, etc.), capabilities and functions to resolve problems and complete standard/nonstandard assignments.
- Creates PowerPoint training materials and trains all new seasonal crew members for four teams.
- Updating database as necessary to add, remove, revise, or replace equipment information and establish or modify preventive maintenance requirements.
- Assists with Small Lot Sales, GSA Auctions, estimates value of property, details unserviceable property and determines means of refuse or destruction of sensitive or controlled property.
- Establishing and maintaining subject matter files for supervisor’s use in preparing recommendations for projects.
- Producing a variety of recurring reports, charts, and statistical data relating to workload, timeliness, and quality control.
- Coordinating with a variety of individual inside and outside of the local organization to determine the appropriate person for responding to technical inquiries.
- Reconciles, verifies documentation, acquisition requests, and compiles Fleet Card Statements with proper financial records, and prepares for supervisor’s review and signatures.
- Updates, verifies correct information provided by office transfers of equipment by our Joint Administrative Operations (JAO) for the United States Fish and Wildlife Service.
- Verify data from office Government Miscellaneous Credit Cards, which includes fuel, oil, propane, and mechanical repairs for all small engine non-ridable equipment, and upload data into Supply Property Management (SLMP) (Property Book) office software, with statement and receipt verification.
- Update spreadsheets with Travel Credit Cards for new employees and renewals of credit cards that have expired.
- Shred paperwork as per Paperwork Reduction Act (PRA).
- Conducted extensive research with 'Small Lot Sales,' from 2009 through 2021 to locate expendable and sensitive inventory that had been either sold and not annotated/removed from property records, or physically found missing expendable and sensitive inventory that belonged to the five teams that was accountable/assigned to.
- Perform physical supply inventories for non-expendable, expendable, and sensitive equipment, and update results into SLMP.
- Maintain confidentiality on many aspects within service!
- Sea Lamprey Team. Website: https://www.google.com/maps/place/data=!4m2!3m1!1s0x4d51dec726de093b:0xbc1a85338e2831f8?hl=en
Volunteer
USO
Edinburgh
04.2017 - 08.2023
- As a United Services Organization Volunteer, I adhered to the following core values: Mission First, Do the Right Thing, Respect, Excellence, Collaboration, Accountability, Gratitude, Innovation.
- First and foremost, it is my responsibility to make sure that everyone that steps in the USO at Camp Atterbury feels as though they have a home away from home.
- Ensure that all soldiers, dependents, and all USO visitors are provided beverages, snacks, entertainment; including video gaming, computers, laptops, television, and movies.
- Maintains a list of all qualified entrants of the USO which may include connoting proper documentation of entrants which, may differ from other USO Stations, worldwide.
- Document all usage of computer, laptop, video gaming which, includes insuring time limits and proper documentation is provided and filed to ensure equipment is accounted for and remains on USO Property.
- Provide all entrants with requested required base information, including building locations, hours of operation, and base operations that may be needed in times of emergency.
- Coordinate with USO manager of all requested usage of USO properties for Moral, Welfare, and Recreation Parties (MWR).
- Initiate and attend fundraising through community, corporate, or specialty events as needed by community USO.
- I also train all new volunteers to ensure consistent knowledge base on USO mission, needs, duties, and scheduling.
- Document, inventory, maintain, and apprise director of the USO of all incoming donations.
Seasonal Target Associate
Target
Avon
11.2015 - 02.2016
- I worked as a Seasonal Target Associate, and I performed: Pull merchandise to re-stock shelves.
- Respond quickly and accurately to merchandise inquiries.
- Unloaded delivery trucks, working out pallets onto sales floor; unload and restock shelves in sales floor and backroom.
- Load and unload cardboard, stock shelves, empty trailers of freight and clean areas.
- Stock shelves in the warehouse area of the store with merchandise overflow from the store proper.
- Stock shelves, maintain the store appearance, unload trucks and move merchandise to sale floor quickly.
- Stock shelves according to the need of the items.
- Provided exceptional customer service to keep guests content and knowledgeable of inventory location to ensure a satisfactory shopping experience.
- Operated pallet jacks both motorized and manually powered.
- Assisted in safely utilizing forklift and pallet jack to move merchandise received from daily truck deliveries.
Rating Veterans Service Representative
Department of Veterans Affairs
Indianapolis
01.2006 - 08.2012
- My job as a Veterans Representative involved interviewing, advising and assisting all veterans as well as their families and dependents in obtaining federal and state benefits.
- Performed initial reviews of claims and identifies types of evidence, processed reported changes (e.g., dependency and change of address (CADD Government Computer Applications).
- Worked answering telephone to assist Veterans with questions pertaining to claim status, adding dependents, change of address, and many more aspects relating to veteran’s needs.
- Was a valuable member of our Department of Veterans Affairs Regional Office Global War on Terrorism (GWOT) Claims Processing Team.
- Worked for a year as Indianapolis Department of Veterans Affairs Regional Office Woman’s Veteran’s Coordinator, which included going to the Roudebush Veterans Administration Medical Center.
- Created training program for all new employees in answering telephone questions of Veterans, dependents, Indiana based VA Medical Clinics, in reference to the claims process.
- Assured that all daily, monthly, bi-annual, and annual training requirements were completed.
Executive Assistant to Assistant Dean of the Purdue School of Engineering and Technology
Indiana University/Purdue University, Indianapolis
Indianapolis
09.2005 - 01.2006
- I assisted in the development of a comprehensive fundraising program – annual, major and planned gifts from individuals, corporations and foundations.
- I assisted with the implementation of active identification, cultivation, solicitation and stewardship program encompassing community relations, corporate, and foundation relations.
- Prepared materials required for formal and informal faculty, alumni, and industry partners meetings.
- Worked with detailed university database programs and networks which, were necessary to ensure all required actions performed within this position were recorded for accurate administrative accountability.
PLL/TAMMS Clerk and Unit Supply and Unit Armorer
Michigan Army National Guard
Manistique
07.1986 - 01.1990
- Maintaining records of services performed on unit vehicles, ordering and managing repair parts, dispatching vehicles and equipment.
- Operating and maintaining Unit Supply activity, to include: current supply policies and procedures.
- As Unit Armorer I performed unit level preventive maintenance on hand guns, rifles, and multiple styles of machine guns.
- I coordinated yearly unit weapons qualification with range control.
Unit Supply Clerk and Unit Armorer
United States Army
Schofield Barracks
08.1983 - 07.1986
- As unit supply specialist my primary responsibilities included supervising or performing tasks involving the general upkeep and maintenance of my unit's Army supplies and equipment.
- Updates Property Book, receiving, inspecting, inventorying, loading, unloading, storing, delivering and turning in organization and installation supplies and equipment.
- Preparing all unit/organizational supply documents.
- Maintaining automated supply system for accounting of organizational and installation supplies and equipment.
- Issuing and receiving small arms and crew served weapons.
- Performing inventory and financial management procedures, including ordering, receiving and storing supplies.
Education
Supply Chain Management Certification -
Ivy Tech Online
Indianapolis, IndianaBachelor's Degree - Fashion Merchandising, Public Relations
Northern Michigan University
Marquette, MI, United StatesSkills
- Records Management
- Legal Interpretation
- Medical Record Clarification
- Team and Independent Work Groups
- Claims Adjudication
- Executive Administrative Assistance
- Government Database Management
- University Database Management
- Security Clearances
- HIPPA Compliance
- Document preparation
- Appointment scheduling
- Supply ordering
- Report generation
- Event coordination
- Customer service
- Team training
- Office organization
- Record keeping
- Budget reconciliation
- Data verification
- Confidentiality maintenance
- Budget tracking
- Attendance record management
- Email management
- Computer skills
- Spreadsheet development
- Document management
- Expense validation
- Training and coaching
- Travel coordination
- Inventory systems
- Project management
- Business writing
Certification
- Red Cross Certified CPR, First Aid, AED
- Supply Chain Logistics Certified Logistics Technician
- Supply Chain Logistics Certified Logistics Associate
- Six Sigma Yellow Belt Certification
- Microsoft Outlook Certification
Day Phone
317-460-1961
Evening Phone
317-460-1961
Timeline
Administrative Assistant
Department of Interior Fish and Wildlife Services
01.2023 - 11.2023
Volunteer
USO
04.2017 - 08.2023
Seasonal Target Associate
Target
11.2015 - 02.2016
Rating Veterans Service Representative
Department of Veterans Affairs
01.2006 - 08.2012
Executive Assistant to Assistant Dean of the Purdue School of Engineering and Technology
Indiana University/Purdue University, Indianapolis
09.2005 - 01.2006
PLL/TAMMS Clerk and Unit Supply and Unit Armorer
Michigan Army National Guard
07.1986 - 01.1990
Unit Supply Clerk and Unit Armorer
United States Army
08.1983 - 07.1986
Supply Chain Management Certification -
Ivy Tech Online
Bachelor's Degree - Fashion Merchandising, Public Relations
Northern Michigan University