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Paula Miller
Kenner,USA
Work Preference
Summary
Innovative Sales Professional with over 20 years of advanced hotel experience, implementing new ideas and methods to drive sales and revenue growth. Versatile Administrative Professional experienced in healthcare and hospitality, managing patient and customer relations while optimizing office operations for enhanced efficiency.
Overview
1
1
Certification
1
1
year of post-secondary education
21
21
years of professional experience
Work History
Administrative Assistant
Ochsner Medical Center
Gretna, Louisiana
04.2024 - Current
- Managed patient scheduling and coordinated appointments efficiently.
- Managed incoming calls and resolved inquiries.
- Collaborated with medical professionals to streamline administrative processes.
- Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
- Assisted with medical records administration and ensured data accuracy.
- Implemented filing systems to enhance document retrieval and organization.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Drafted written correspondence, including letters, memos, and reports, for management staff.
- Prepared documents for meetings and distributed information to staff.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Directed customer inquiries to appropriate departments, ensuring timely responses and efficient service.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Proofread content for typo-free emails and documentation.
- Facilitated a positive first impression for visitors by greeting them warmly and offering assistance. and provided general information about the company.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Conducted research on various topics as requested by management.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Elder Care Provider
Parent
01.2023 - 04.2024
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Provided companionship and emotional support during daily routines.
- Coordinated medication management and reminders for timely administration.
- Monitored vital signs and reported any changes to the physician or nurse supervisor.
- Observed and recorded health metrics for ongoing assessment and reported changes to family members.
- Prepared nutritious meals based on dietary preferences and restrictions.
- Communicated effectively with healthcare professionals regarding care plans.
- Encouraged independence while assisting with activities that may be difficult due to physical limitations or cognitive impairment.
- Coordinated engaging recreational activities to promote socialization and mental stimulation among clients. to promote mental engagement and well-being.
Assistant General Manager
Hilton Garden Inn, Hampton Inn
01.2022 - 01.2023
- Resolved problems promptly to elevate customer approval.
- Mentored and motivated team members to achieve challenging business goals.
- Managed team schedule with eye for coverage needs and individual strengths.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Motivated, trained, and disciplined employees to maximize performance.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Managed budget implementations, employee evaluations, and contract details.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Hostess
Kenner Seafood
, LA
01.2020 - 01.2022
- Helped to manage restaurant operations during COVID, ensuring safety protocols and maintaining service quality.
- Created a positive first impression by warmly greeting customers.
- Welcomed customers at the entrance to enhance their dining experience.. upon arrival at the seafood restaurant.
- Assisted servers by delivering menus and providing beverage recommendations.
- Supported servers by delivering menus and offering beverage recommendations to enhance customer experience.
Task Force Director of Business Travel
PHM Hospitality
Dallas, TX
08.2018 - 08.2019
- Excelled in customer-oriented environment to address needs of various clients.
- Built forecasts and schedules to reflect productivity targets.
- Improved profit margins by managing expenses, budget, and overhead.
- Gained market share in new sales performance through aggressive training.
- Used change methodologies to increase sales and led projects for increased productivity.
- Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
- Developed and significantly grew assigned territory using strong engagement and marketing skills.
- Led strategic planning initiatives for hospitality services and operational improvement.
- Developed training programs for staff to enhance service delivery and guest experience.
- Collaborated with department heads to streamline processes and improve efficiency.
- Oversaw budget management, ensuring financial adherence across all departments.
- Implemented marketing strategies to boost brand visibility and customer engagement.
- Coordinated cross-functional teams to achieve project objectives and deadlines.
- Analyzed market trends to inform strategic decisions and service enhancements.
- Fostered a culture of collaboration, promoting open communication among staff members.
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Facilitated collaboration between teams by encouraging open communication channels.
- Established relationships with vendors and suppliers to secure favorable terms for materials or services.
- Collaborated with senior leadership to set long-term objectives for the company.
- Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
- Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
- Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
Director of Sales and Marketing
Wyndham Garden Lafayette
Lafayette, USA
09.2017 - 07.2018
- Directed budget and revenue management, proactively identifying and soliciting corporate and select market opportunities to enhance market share.
- Submitted bids for various projects and proposals.
- Enhanced revenue by recommending premium offerings to guests. to maximize hotel revenue.
- Created and delivered proposals to clients for project consideration. for various projects and proposals.
- Oversaw 290 guest rooms and 14,000 square feet of meeting space to ensure optimal guest experience.
Director of Sales and Marketing
Hilton Garden Inn New Orleans Airport
Kenner, USA
02.2016 - 09.2017
- Achieved personal and team revenue goals through strategic initiatives and collaboration.
- Analyzed RFPs, created business cases, and submitted bids.
- Oversaw budget and revenue management, while actively seeking corporate and market opportunities to boost market share.
- Reviewed RFPs, developed business cases, and submitted bids as required.
- Oversaw operations for 122 guest rooms and 1,650 sq ft of meeting space.
Director of Sales
Wyndham Garden New Orleans Airport Hotel
Metairie, USA
05.2015 - 02.2016
- Developed budgets and rate strategies, identifying and managing corporate market opportunities to enhance market share.
- Oversaw RFPs, created compelling business cases, and submitted bids.
- Drove efforts to meet personal and team revenue targets, ensuring overall success.
- Tracked RFPs, developed persuasive business cases, and submitted proposals.
- Delivered customer service to cultivate and expand client accounts.
- Management of a team of Sales Managers, Sales/Catering Coordinators, as well as Banquets and Meeting Facilities.
- Oversaw operations of 220 guest rooms and 5,500 sq ft of meeting space.
Business Travel Sales Manager
Hotel Monteleone
New Orleans, USA
03.2014 - 05.2015
- Identified, solicited, and managed corporate and select market opportunities to increase market share.
- Oversaw the RFP process, developed business cases, and submitted bids.
- Contributed to revenue growth by meeting personal and team targets.
- Supported customers in enhancing account performance to improve account growth and retention.
- Oversaw operations for 690 guest rooms and 25,000 square feet of meeting space.
Business Travel Sales Manager
Marriott Metairie
Metairie, USA
05.2013 - 03.2014
- Identified, solicited, and managed corporate and select market opportunities to enhance market share.
- Reviewed RFPs, created business cases, and submitted proposals.
- Reviewed RFPs, developed business cases as required, and submitted proposals.
- Provided customer service to enhance account growth and strengthen client relationships.
- Oversaw operations of 220 guest rooms and 5,500 square feet of meeting space for guest services.
Director of Sales
Hilton Garden Inn New Orleans Airport
Kenner, USA
01.2007 - 05.2013
- Oversaw budget and revenue management, proactively identifying and soliciting corporate and select market opportunities to enhance market share.
- Monitored RFPs, created business cases, and submitted bids.
- Upsold business opportunities to maximize hotel revenue.
- Tracked RFPs, developed persuasive business cases, and submitted proposals.
- Strengthened group market presence to enhance client engagement. with Civic center located just next door.
- Oversaw operations for 122 guest rooms and 1,650 sq ft of meeting space to enhance guest experience.
- Established ambitious sales targets, managed deployment strategies, and developed go-to-market plans to capitalize on every revenue opportunity.
Front Office Manager/Assistant General Manager
Hampton Inn Metairie
Metairie, USA
12.2005 - 01.2007
- Conducted training, hiring, and scheduling for the front office staff.
- Oversaw maintenance and organization of 111 guest rooms and small meeting rooms for optimal guest experience.
- Oversaw Housekeeping and Engineering departments along with front office during GM absences.
- Delivered updates on Guest Satisfaction to GM.
Education
Certified Revenue Manager - Revenue Management
HSMAI
08.2016 - 08.2016
Legal Administration Certification - Legal Administration
Phillips College
Harahan, La 08.1987 - 04.1988
Some College (No Degree) - Business
Delgado Community College
New Orleans, LASkills
- Appointment coordination
- Calendar management
- Medical records management
- Data management
- Data entry
- Microsoft Excel
- Office administration
- Office inventory management
- Customer service
- Communication coordination
- Document organization
- Time management
- Emotional support
- Critical thinking
- Team collaboration
- Attention to detail
- Research skills
- Customer relations
- Multi-line phone systems
- Document preparation
- Legal administrative support
- Account reconciliation
- Documentation and reporting
- Contract negotiations
- Records retrieval
- iManage proficiency
- Human resource laws
- Expense validation
- Conference planning
- Contract agreement preparation
- Relationship building
- Problem-solving
- Invoice processing
- Project coordination
- Schedule management
- Complex Problem-solving
- Self-starter
- Microsoft
- Professional communication
- AR/AP
- Travel arrangements
- Data analysis and research
- Report generation
- Budget tracking
- Spreadsheet development
- Documentation and recordkeeping
- Office supply management
- Office management
- Patient scheduling
- Event coordination
- Problem resolution
- Inventory management
- Strong interpersonal skills
- Clerical support
- Task prioritization
- Skype
- Workflow optimization
- Digital archiving
- Business administration
- Database entry
- Professional and polished presentation
- Contract negotiation expertise
- Customer and client relations
- Appointment scheduling
- Attendance record management
- Human resources management (HRM)
- Records management
- Calendaring
- Social media and promotions
- Multitasking management
- Account balancing reconciliation
- Records management systems
- Client relations
- Patient care advocacy
- Coordination
- Performance improvement
- Negotiation
- Team bonding
- Credit and collections
- Attendance records preparation
- Strategic planning
- Senior leadership support
- Time and labor control
- Spreadsheet management
- Report development
- Travel coordination
- Proofreading
Certification
- Certificated Revenue Manager Executive - Preferred Hotels and HSMAI
- Customer Focused Selling - Hilton Hotels
Volunteer Experience
- Creole Poodle Rescue and Pet Adoptions - fostering dogs out of shelters to help find forever homes.
- Diplomat/Welcome Committee - New Orleans Chamber of Commerce, and Jefferson Chamber of Commerce.
Timeline
Administrative Assistant
Ochsner Medical Center
04.2024 - Current
Elder Care Provider
Parent
01.2023 - 04.2024
Assistant General Manager
Hilton Garden Inn, Hampton Inn
01.2022 - 01.2023
Hostess
Kenner Seafood
01.2020 - 01.2022
Task Force Director of Business Travel
PHM Hospitality
08.2018 - 08.2019
Director of Sales and Marketing
Wyndham Garden Lafayette
09.2017 - 07.2018
Certified Revenue Manager - Revenue Management
HSMAI
08.2016 - 08.2016
Director of Sales and Marketing
Hilton Garden Inn New Orleans Airport
02.2016 - 09.2017
Director of Sales
Wyndham Garden New Orleans Airport Hotel
05.2015 - 02.2016
Business Travel Sales Manager
Hotel Monteleone
03.2014 - 05.2015
Business Travel Sales Manager
Marriott Metairie
05.2013 - 03.2014
Director of Sales
Hilton Garden Inn New Orleans Airport
01.2007 - 05.2013
Front Office Manager/Assistant General Manager
Hampton Inn Metairie
12.2005 - 01.2007
Legal Administration Certification - Legal Administration
Phillips College
08.1987 - 04.1988
Some College (No Degree) - Business
Delgado Community College