Diana Duran Villagomez
Vacaville,CA
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Full Time Office Assistant
Electro-Tax and Real Estate Services
01.2024 - 04.2024
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Communicating and translating information for clients in Spanish.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Strengthened office organization by implementing new filing systems.
- Streamlined communication between offices for increased productivity.
- Edited, proofread, and translated documents for accuracy and completeness.
Full Time Warehouse Associate
Amazon SMF7
07.2021 - 11.2023
- Processing and auditing items ready recycling, and/or donation
- Consistently lifted materials weighing as much as 50 pounds and 150 in team lifts.
- Conducted regular inspections and audits to check quality and verify inventory levels.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Assisted in onboarding new hires.
- Collaborated with various departments to manage timely delivery of orders and avoid delays.
- Contributed to a cleaner workspace with daily upkeep and scheduled deep cleaning sessions.
- Trained new employees in safe practices, warehouse procedures, and forklift driving.
- Assisted with reorganizing storage areas to accommodate changes in demand patterns or product offerings.
- Displayed adaptability by taking on various roles within warehouse as needed, including receiving, shipping, or inventory control duties.
- Assisted in reducing product damage by properly handling and storing materials.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Prepared orders for shipment by picking, packing, and labeling oversized (50-400lbs) merchandise.
- Worked safely around moving machinery.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
Part Time Sales Associate
Jo-Ann Fabrics
04.2016 - 04.2022
- Unloading incoming freight and managing stockroom inventory.
- Measuring and cutting out materials for customers.
- Set up special orders coming from distribution center and vendors.
- Filling out necessary forms for store to store transfers.
- Organized shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
Phlebotomy Extern
GCC Laboratory
03.2024 - 04.2024
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Maintained a clean and safe work environment through strict adherence to sanitation guidelines and safety protocols.
- Exhibited thorough knowledge of HIPAA regulations while maintaining strict confidentiality of sensitive patient information.
- Centrifuged blood samples as outlined in clinical protocols.
- Tracked collected specimens by initialing, dating, and noting times of collection.
Part Time Stockroom Operations Associate
Kohl’s
10.2018 - 09.2021
- Unloading incoming freight.
- Fulfilling online orders for in store pickup and for shipping to customers.
- Managing stockroom inventory.
- Set up graphics and key visual points throughout store
Part time sales associate
Tuesday Morning
06.2018 - 09.2018
- Unloading incoming.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products.
Education
CPT1 - Phlebotomy
Vallejo Regional Education Center
Fairfield, CA04.2024
High School Diploma -
Country High School
Vacaville, CA11.2013
Skills
- Great customer service
- Spanish Fluency
- Adaptable to ever changing situations
- Data Entry
- Organizing and Categorizing
- Verbal Communication
- Order of draw
- Blood collection techniques
Awards
- Cut Above, JoAnn Fabrics (2019, 2020, 20201, 2022)
- Outbound Top Gun, Amazon SMF7 (2021, 2022, 2023)
Certification
- CPT1 - Phlebotomy Technician
- CPR and AED
Languages
Spanish
Native or Bilingual
Timeline
Phlebotomy Extern
GCC Laboratory
03.2024 - 04.2024
Full Time Office Assistant
Electro-Tax and Real Estate Services
01.2024 - 04.2024
Full Time Warehouse Associate
Amazon SMF7
07.2021 - 11.2023
Part Time Stockroom Operations Associate
Kohl’s
10.2018 - 09.2021
Part time sales associate
Tuesday Morning
06.2018 - 09.2018
Part Time Sales Associate
Jo-Ann Fabrics
04.2016 - 04.2022
CPT1 - Phlebotomy
Vallejo Regional Education Center
High School Diploma -
Country High School
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