DIANA ELIZABETH RIOS-ROJO
Independence,MO
Summary
Reliable and bilingual (English-Spanish) professional with hands-on experience in customer service, retail, and food service. Known for excellent communication, time management, and problem-solving skills. Comfortable handling front-desk responsibilities, interacting with diverse customers, and staying organized in fast-paced environments. Highly dependable, always on time, and seeking a morning receptionist role where professionalism and a positive attitude are valued.
Overview
5
5
years of professional experience
Work History
Retail Sales Associate
Kohls Department Store
Lee's Summit, Missouri
07.2025 - Current
- Provide customer service at registers and throughout the store, ensuring a positive shopping experience
- Process online orders and package items for pickup or shipping
- Handle Amazon returns, assisting customers with third-party returns
- Perform price changes and merchandise organization as needed
- Bilingual support for English and Spanish-speaking customers
Server
Chili's Grill & Bar
Lee's Summit
04.2023 - 05.2024
- Interacted with guests to provide a positive dining experience.
- Handled multiple tables simultaneously, ensuring timely service.
- Collaborated with colleagues to deliver seamless service.
- Addressed customer concerns and resolved issues promptly.
- Demonstrated expertise in Chili's menu offerings.
Cashier & Overseeing To-Go
Lone Jack Cafe
Lone Jack
02.2023 - 08.2023
- Utilized upselling techniques to increase revenue.
- Thrived in a fast-paced environment, managing pressure.
- Ensured accuracy in order taking and food delivery.
- Fostered rapport with regular patrons to enhance loyalty.
Busser
First Watch
Lee's Summit
08.2021 - 12.2021
- Cleaned and reset tables promptly to maintain a smooth flow service.
- Supported servers by assisting with drink refills, clearing plates, and responding to guest needs.
- Responded promptly to guest requests and provided assistance as needed.
Busser & Cashier
Neighborhood Cafe
Lee's Summit
01.2021 - 07.2021
- Adapted to changing priorities and needs in a dynamic restaurant environment.
- Prioritized tasks effectively to ensure timely table turnovers and guest satisfaction.
Education
Van Horn HighSchool
IndependenceSkills
- Attention to detail
- Ability to multitask
- Strong customer service
- Teamwork and collaboration
- Adaptability
- Knowledge of menu items and promotions
- Conflict resolution
- Time management
- Bilingual support
- Price management
- Truck unloading
- Flexible schedule
- Retail merchandising expertise
Timeline
Retail Sales Associate
Kohls Department Store
07.2025 - Current
Server
Chili's Grill & Bar
04.2023 - 05.2024
Cashier & Overseeing To-Go
Lone Jack Cafe
02.2023 - 08.2023
Busser
First Watch
08.2021 - 12.2021
Busser & Cashier
Neighborhood Cafe
01.2021 - 07.2021
Van Horn HighSchool
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