Diana English
Winter Springs,FL
Summary
Grocery Associate with a proven track record in delivering exceptional customer service at Publix, ensuring high levels of customer satisfaction. Demonstrates strong multitasking abilities and effective communication skills to create a seamless shopping experience. Known for fostering a welcoming atmosphere, with extensive experience as a Host and Hostess at Ruths Chris Steakhouse in diverse hospitality settings, enhancing guest interactions and addressing needs promptly. Energetic professional in hospitality management, known for high productivity and efficiency in task completion. Possess specialized skills in customer service, conflict resolution, and time management. Excel at communication, teamwork, and adaptability, ensuring smooth operations and positive guest experiences in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Host
Ruth Chris Steakhouse
Sanford, FL
11.2024 - Current
- Coordinated dining room staff workflow to foster prompt and courteous service.
- Facilitated effective communication between front-of-house and kitchen personnel.
- Managed dining room layout to maximize efficiency of staff members.
- Greeted guests upon arrival and provided them with menus.
- Monitored dining area to assess server capacity and estimate wait times.
- Performed light administrative duties such as filing documents and taking messages.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Provided excellent customer service by anticipating customer needs.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Youth Baseball Umpire
Orange Baseball Association
Oviedo, FL
11.2022 - 07.2023
- Maintained fair play and enforced game rules, contributing to a structured and positive environment for youth participants
- Facilitated effective communication with parents, addressing concerns and providing game-related information to enhance their experience
- Delivered consistent customer service, ensuring satisfactory resolutions to inquiries and issues during game events
Yearbook Editor in Chief
Winter Springs High School
Winter Springs, FL
08.2021 - 05.2023
- Maintained records regarding sales figures, advertising revenue and other financial data associated with the production of the yearbook.
- Conducted student interviews and assisted in photo shoot coordination and organization.
- Planned contents according to publication's style, editorial policy and publishing requirements.
- Provided training sessions for new staff members on how to use software programs such as Adobe InDesign or Photoshop.
- Assisted in marketing efforts by promoting sale of yearbooks within school community.
- Organized and supervised the production of the yearbook from concept to completion.
- Compiled quotes, stories, anecdotes and other content submitted by students.
- Filmed and photographed school events with professional photography equipment.
- Collaborated with faculty advisors to select topics, photos and layouts for publication.
- Utilized members for personal strengths to establish strong communication lines and meet deadlines on time.
- Held weekly editorial meetings to generate publication ideas and review staff recommendations.
- Reviewed and approved proofs submitted by composing room prior to production.
Grocery Associate
Publix
Oviedo, FL
08.2021 - 04.2022
- Assisted customers with the packaging and transportation of their purchases to ensure a seamless shopping experience
- Managed the retrieval and organization of shopping carts to maintain a tidy and efficient store front
- Contributed to front-end team success, assisting manager and co-workers with diverse daily tasks.
Education
High school diploma -
Winter Springs High School
Winter Springs, FL05.2023
Bachelor's Degree - Business Marketing
Seminole State College
Sanford, FLSkills
- Communication Skills
- Cleaning
- Helpful
- Computer Skills
- Heavy Lifting
- Time Management
- Basic Math
- Customer Service
- Flexibility
- Teamwork
- Front of house organization
- Telephone reception
- Hospitality and accommodation
- Reservations management
- Group reservations management
- Multitasking proficiency
- Customer engagement
Certification
Driver's License
Accomplishments
- Best Yearbook in the State of FL, 2023.
Timeline
Host
Ruth Chris Steakhouse
11.2024 - Current
Youth Baseball Umpire
Orange Baseball Association
11.2022 - 07.2023
Yearbook Editor in Chief
Winter Springs High School
08.2021 - 05.2023
Grocery Associate
Publix
08.2021 - 04.2022
Driver's License
High school diploma -
Winter Springs High School
Bachelor's Degree - Business Marketing
Seminole State College
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