Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
Generic

Diana Espinosa

Plant City

Summary

Team leader with extensive experience in sales and retail management. Demonstrated success in enhancing profitability through strategic planning and process improvements. Expertise in staff training, inventory management, and customer service, resulting in operational excellence and high customer satisfaction. Strong problem-solving skills and a proven ability to build relationships with clients and team members.

Overview

16
16
years of professional experience

Work History

Shop Manager

Speeway Auto Sales
Lake Wales
03.2021 - 07.2022
  • Monitored staff performance, providing feedback and guidance to enhance productivity.
  • Resolved customer complaints promptly, maintaining shop's reputation for service excellence.
  • Supervised daily operations, establishing procedures to optimize team efficiency.
  • Developed and implemented operational procedures for efficient shop management.
  • Maintained high standards of customer service, ensuring satisfaction and loyalty.
  • Analyzed sales data to identify consumer behavior trends and inform strategy.
  • Negotiated supplier contracts, securing favorable terms for goods and services.
  • Conducted regular audits of inventory and financial records to ensure accuracy.

Store Manager

The Tire Choice
Largo
06.2017 - 03.2021
  • Managed daily store operations, ensuring compliance with company policies and procedures.
  • Supervised staff scheduling, optimizing team performance through effective leadership.
  • Trained new employees on customer service standards and product knowledge to enhance service quality.
  • Handled customer inquiries and resolved issues promptly to maintain high satisfaction levels.
  • Monitored inventory levels and coordinated stock replenishment to prevent shortages.
  • Implemented promotional displays to increase product visibility and drive sales.
  • Conducted regular safety inspections, ensuring adherence to safety regulations and standards.
  • Collaborated with management on strategies for improving operational efficiency and productivity.

Store Manager

BSRO
Lakeland
06.2006 - 06.2017
  • Managed daily store operations, ensuring compliance with company policies and safety regulations.
  • Supervised staff scheduling and performance to optimize team efficiency.
  • Trained new employees on customer service standards and product knowledge.
  • Resolved customer inquiries and complaints promptly to enhance satisfaction.
  • Monitored inventory levels, coordinating stock replenishment to prevent shortages.
  • Implemented promotional displays to increase product visibility and drive sales.
  • Conducted regular safety inspections, maintaining a secure working environment.
  • Collaborated with management to develop strategies for improving operational efficiency.

Education

Some College (No Degree) - Electrical Engineering

Santa Rosa Junior College
Santa Rosa, CA

Skills

  • Performance management and improvement
  • Operational procedures and efficiency
  • Supplier negotiation strategies
  • Customer relationship management
  • Inventory control and analysis
  • Sales analysis and reporting
  • Team leadership and development
  • Problem solving and decision making
  • Conflict resolution techniques
  • Time management skills
  • Effective communication skills
  • Visual merchandising strategies
  • Financial reporting accuracy
  • Staff performance evaluation

Affiliations

  • During the times in my profession I was able to balance raising 2 children to be thriving, well educated adults after losing my husband & father of my children. Maintain a well rounded life as professional & motherhood.

Accomplishments

  • I was name Store manager of the year numerous years in a row. Excellence in Sales, Leadership, & shop management.

References

References available upon request.

Timeline

Shop Manager

Speeway Auto Sales
03.2021 - 07.2022

Store Manager

The Tire Choice
06.2017 - 03.2021

Store Manager

BSRO
06.2006 - 06.2017

Some College (No Degree) - Electrical Engineering

Santa Rosa Junior College

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