Diana Espinoza
Woodridge,NY
Summary
Dynamic leader with a proven track record at Walgreens, adept in workflow optimization and mentoring teams to enhance service quality. Excelled in prescription verification and patient counseling, boosting efficiency and patient satisfaction. Implemented innovative inventory management, significantly improving operational efficiency.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Pharmacy Operations Manager
Walgreens
05.2024 - Current
- Managed budget and resources effectively to maximize profitability while maintaining a high-quality service for patients.
- Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
- Addressed patient complaints promptly and professionally, working collaboratively with other healthcare professionals as needed to resolve issues satisfactorily for all parties involved.
- Introduced updated inventory management processes to boost efficiency.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Collaborated with store manager to maintain daily operations.
Certified Pharmacy Technician
Walgreens
01.2021 - 05.2024
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Inputted insurance data and billing information in patient records.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Coordinated verification and filling of more than [400 ] daily prescriptions in high-volume [tier 3 retail] pharmacy environment.
Shift Leader
Walgreens
03.2013 - 08.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Maintained effective communication with suppliers to ensure on-time shipments.
- Increased sales with introduction of promotional strategies that attracted more customers.
Education
GED -
SUNY Sullivan
Loch Sheldrake, NY07.2025
Skills
- Prescription verification
- Medication dispensing
- Patient counseling
- Workflow optimization
- Training and mentoring
- Customers service
- Multitasking Abilities
- Computer skills
- Work with Intercom Plus
Certification
ExCPT Pharmacy technician (CHPT) certification
Languages
Spanish
Timeline
Pharmacy Operations Manager
Walgreens
05.2024 - Current
Certified Pharmacy Technician
Walgreens
01.2021 - 05.2024
Shift Leader
Walgreens
03.2013 - 08.2020
ExCPT Pharmacy technician (CHPT) certification
GED -
SUNY Sullivan
Similar Profiles
David FroelichDavid Froelich
Store Manager at WalgreensStore Manager at Walgreens
Amy FleckAmy Fleck
Certified Senior Pharmacy Technician at WalgreensCertified Senior Pharmacy Technician at Walgreens
Evelyn M. Gutierrez ArroyaveEvelyn M. Gutierrez Arroyave
Pharmacy technician/ Front at WalgreensPharmacy technician/ Front at Walgreens