Diana Flores
Fayetteville,NC
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships. Experience in healthcare .
Overview
4
4
years of professional experience
Work History
Medical Assistant
Baldwin Park Medical Clinic
Baldwin Park, CA
01.2024 - 06.2024
- Assisted in providing patient care and support
- Completed administrative tasks, including documentation and electronic record uploads
- Maintained a clean and sanitized environment in accordance with safety standards
- Organized work areas, supplies, and records to ensure efficiency
Military Army Reserve
US Army Reserve
South Carolina
03.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Customer Service Representative
Rose bowl stadium
Pasadena, California
08.2022 - 04.2024
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Took special orders in person and over telephone, generating additional revenue every month.
- Developed strong customer relationships to encourage repeat business.
- Provided accurate information about products and services to customers.
Crew Member
Mcdonalds, RHC Management
Baldwin Park, California
03.2022 - 04.2023
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Interacted pleasantly with guests to deliver quality customer service.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Organized and restocked supplies to support operations and team productivity.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Served food quickly for positive guest experiences.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
Education
High School Diploma -
Sierra Vista High School
Baldwin Park, CA07.2024
Skills
- Account updating
- Scheduling
- Information security
- Money handling
- Customer service
- Critical thinking
- Receiving/giving support
- Product knowledge
- Customer consulting
- Team collaboration
- Account management
- Time management
- Strong teamwork
- Data collection
- Coordination
Education and Training
true
Timeline
Military Army Reserve
US Army Reserve
03.2024 - Current
Medical Assistant
Baldwin Park Medical Clinic
01.2024 - 06.2024
Customer Service Representative
Rose bowl stadium
08.2022 - 04.2024
Crew Member
Mcdonalds, RHC Management
03.2022 - 04.2023
High School Diploma -
Sierra Vista High School