Diana Flores

• Managed front desk operations, providing professional client greetings and fostering a welcoming environment.
• Scheduled appointments and maintained calendars for legal staff.
• Answered phone calls and directed inquiries to appropriate departments, ensuring efficient communication flow.
• Assisted in processing incoming mail and legal correspondence.
• Ensured office supplies were stocked and organized for daily operations.
• Answered incoming calls, took messages, and directed callers to the appropriate staff members.
• Coordinated multiple tasks simultaneously, showcasing strong organizational skills to maintain office efficiency.

Scheduled appointments and coordinated logistics with healthcare providers to optimize scheduling.

• Greeted patients and streamlined check-in process for improved patient flow.
• Checked patients in and out for appointments and collected co-payments.
• Assisted patients with forms and clarified healthcare services to enhance patient understanding.
• Maintained patient records and ensured data accuracy in electronic systems.
• Processed insurance claims and verified patient eligibility for services.
• Called patients to confirm scheduled appointments and obtain additional details.
• Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
• Collaborated with medical staff to streamline office operations daily.
• Managed inventory of office supplies and ensured availability for staff needs.
• Supported four physicians by coordinating schedules, managing patient documentation, and ensuring efficient daily operations.