Olivia Betancourt
South San Francisco,CA
Summary
Qualified Administrative Assistant with strong background in managing front desk operations and providing administrative support in office settings.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Legal Receptionist
Anderlini & McSweeney, LLP
03.2024 - 10.2024
- Welcoming visitors, answering phones and taking messages for law firm
- Order medical records and add ordered items to the client's Medical Record Inventory
- Directing the flow of mail, faxes, and deliveries to reach the intended recipients
- Scanned and file all incoming legal documents including Summons, Motions, and Correspondence into firm's database
- Scheduled and made appointments for five attorneys.
- Demonstrated professionalism in handling confidential information, ensuring privacy for clients and the firm.
- Handled client inquiries in a professional and timely manner, resulting in a high level of customer satisfaction and trust in the firm.
- Assisted paralegals with document production tasks such as copying forms or scanning files into electronic format.
- Coordinated meeting arrangements for attorneys and clients, including room bookings, catering services, and audiovisual equipment setup when necessary.
- Enhanced client satisfaction by providing exceptional front desk services and maintaining a professional atmosphere in the reception area.
- Assisted with drafting legal correspondence, contributing to timely communication between attorneys and clients.
- Completed data entry of legal documents into electronic filing systems.
- Worked with outside vendors to coordinate purchasing of supplies and maintenance of office complex.
Legal Assistant
Law Office of Mark C. Watson, P.C.
11.2021 - 05.2022
- Welcoming visitors, answering phones for law firm
- Provided administrative support to attorneys by managing calendars; scheduling appointments; organizing files; preparing correspondence; filing court documents; and obtaining necessary signatures
- Scheduled meetings with Clients, Experts, Opposing Counsel, Depositions, Witnesses, and Court Reporters
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
- Gathered key information during initial client intake interviews that contributed significantly to the formulation of effective legal arguments.
- Conducted comprehensive legal research for case preparation, contributing to significant increase in successful case outcomes.
- Drafted legal documents, including pleadings and motions, to support attorneys in various cases.
- Created weekly, monthly, and quarterly expense reports.
- Interviewed clients to obtain information relevant to cases.
- Managed correspondence with clients, courts, and opposing counsel, maintaining professionalism and confidentiality.
Legal Receptionist
Koeller, Nebeker, Carlson & Haluck, LLP
09.2007 - 09.2021
- Welcoming visitors, answering phones for four law firms within the floor
- Directing the flow of mail, faxes, and deliveries to reach the intended recipients
- Scanned and filled all incoming legal documents including Summons, Motions, and Correspondence into firm's database
- Managed the weekly firm calendar by setting reminders, scheduling meetings, depositions
- Responsible for the scheduling of the conference rooms, welcoming clients, witnesses, court reporters and arranging refreshments (if needed)
- Organized office documents such as legal forms, contracts, briefs, pleadings, and correspondence
- Contributed to a positive work environment by collaborating with team members on various administrative tasks and projects.
- Worked with litigation management software systems.
- Improved accuracy of client information by maintaining up-to-date records in the firm''s database system.
- Coordinated meeting arrangements for attorneys and clients, including room bookings, catering services, and audiovisual equipment setup when necessary.
- Assisted paralegals with document production tasks such as copying forms or scanning files into electronic format.
- Enabled smooth daily operations of the office through management of supplies inventory levels and placing orders when required.
- Ensured prompt delivery of legal documents to clients via mail or courier service, promoting effective communication within deadlines.
- Developed and maintained positive relationships with clients and colleagues.
- Communicated professionally with clients, colleagues and legal partnership verbally and in writing.
Education
Paralegal Studies/Legal Assistant Certificate -
Skyline College
San Bruno, CA01-2025
Legal Technology Certificate -
National Society For Legal Technology
Remote01-2025
Administrative Assistant Certificate -
San Diego College of Continuing Education
San Diego, CA2004
High School Diploma -
Herbert Hoover High School
San Diego, CA1991
Skills
Calendar Management
Document Management
Typing speed of 25-40 WPM
Time tracking for Attorneys using Sage Timeslips
Effective multitasking
Work prioritization
Client relations
Scheduling/Planning
Order and request filing
Multi-line switchboard
Legal research
Good judgment and decision making
Filing system organization
Microsoft office 365
Exceptional telephone etiquette
Office management
Schedule coordination
Proofreading
Troubleshooting complex problems
Deadline monitoring
Certification
Notary Public, 2024-2028
Languages
Spanish
Native or Bilingual
References
Upon request
Timeline
Legal Receptionist
Anderlini & McSweeney, LLP
03.2024 - 10.2024
Legal Assistant
Law Office of Mark C. Watson, P.C.
11.2021 - 05.2022
Legal Receptionist
Koeller, Nebeker, Carlson & Haluck, LLP
09.2007 - 09.2021
Paralegal Studies/Legal Assistant Certificate -
Skyline College
Legal Technology Certificate -
National Society For Legal Technology
Administrative Assistant Certificate -
San Diego College of Continuing Education
High School Diploma -
Herbert Hoover High School
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