Diana Fortiz Molina
Washington,DC
Overview
12
12
years of professional experience
Work History
General Manager
Southeast Impression
Fairfax, VA
10.2023 - 06.2025
- Developed and executed performance metrics to assess team productivity and drive continuous improvement.
- Fostered a culture of collaboration, mentoring junior staff to enhance their professional growth and capabilities.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Formulated policies and procedures to streamline operations.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
Bar Manager
TKYO SPEAKS BAR
Washington, DC
07.2021 - 09.2023
- Assisted in training new bartenders on drink preparation and customer service standards.
- Provided exceptional customer service by engaging with patrons and addressing inquiries promptly.
- Mixed and served beverages following established recipes and customer preferences.
- Monitored inventory levels, restocking supplies as needed to prevent shortages during peak hours.
- Handled cash transactions accurately and processed payments using point-of-sale systems.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Maintained cleanliness and organization of bar area to ensure efficient service.
Restaurant General Manager
Wilson Hardware LLC
Arlington, VA
08.2019 - 06.2021
- Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Set schedules for staff by planning and designating shifts and hours.
- Orchestrated positive customer experiences at all stages by overseeing every area of the restaurant operations.
- Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
- Integrated service and team management strategies to boost business profits.
- Limited portion sizes and used garnishes to control food costs.
- Organized and oversaw food service training to educate employees on various tasks, including resetting tables, relaying orders to cooks and upselling food and beverages.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank each day.
- Organized special events in restaurant, including receptions, promotions and corporate luncheons.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Reconciled cash and credit card transactions to maintain accurate records.
Waitress
Prime Italian
Miami Beach, FL
03.2019 - 07.2019
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Inspected dishes and utensils for cleanliness.
- Prepared beverages and filled food orders for customers.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Used cash registers and credit card machines to cash out customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Checked identification for minimum age for sale of alcoholic beverages.
Bartender
Guarapo
Arlington, VA
05.2014 - 11.2014
- Mixing beverages using an extensive range of ingredients
- Taking beverage orders from customers or wait staff and serving drinks as requested, paying extreme attention to detail
- Satisfying patron requests in a timely manner
- Assessing customer preferences and making drink recommendations
- Providing a positive and friendly guest experience by interacting with patrons
- Collecting money for drinks served and providing change as needed
- Checking identification to verify legal age requirements for all customers
- Balancing cash receipts
- Keeping a well-stocked bar with an adequate supply of liquor, beer, wine, mixers, ice, napkins, straws, glassware, and other accessories
- Cleaning the bar, tables, chairs, and work area to maintain a sanitary environment
- Organising the bar area to streamline drink preparation and inventory
- Placing orders for liquor, beer, wine, and other supplies
- Slicing, pitting, and preparing fruit garnishes for drinks
- Planning bar menus
- Creating unique drinks
- Preparing and serving appetisers, snacks, or other food items for customers at the bar
- Complying with all food and beverage regulations
- Limiting customer problems by restricting alcohol intake and attempting to curtail inappropriate behaviour
Bartender/Manager's Assistant
Southern Hospitality LLC
Washington, DC
10.2013 - 02.2019
- Prepare alcohol and non-alcoholic beverages for bar and restaurant patrons
- Interact with customers, take orders and served food and drinks
- Asses customers needs and preference and make recommendations
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Ran errands to support daily needs of management.
- Resolved basic computer and office equipment issues through troubleshooting.
- Responded to and directed incoming calls and other communication.
- Managed filing system, entered data and completed other clerical tasks.
- Scheduled meetings and managed calendar.
Education
High School Diploma -
Benjamin Cardozo HS
Washington DC05.2013
International Language Institute ILI DC
Washington, DC11.2011
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
General Manager
Southeast Impression
10.2023 - 06.2025
Bar Manager
TKYO SPEAKS BAR
07.2021 - 09.2023
Restaurant General Manager
Wilson Hardware LLC
08.2019 - 06.2021
Waitress
Prime Italian
03.2019 - 07.2019
Bartender
Guarapo
05.2014 - 11.2014
Bartender/Manager's Assistant
Southern Hospitality LLC
10.2013 - 02.2019
High School Diploma -
Benjamin Cardozo HS
International Language Institute ILI DC