Diana Fortney
Dewey,AZ
Summary
Dynamic and detail-oriented professional with extensive experience as a 9-11 Public Safety Dispatcher at the City of Corona. Proven ability to manage high-stress situations while effectively communicating critical information. Skilled in multitasking and training new personnel, ensuring efficient emergency response and adherence to confidentiality standards.
Overview
24
24
years of professional experience
Work History
9-11 Public Safety Dispatcher
City of Corona
Corona, CA
04.2002 - 12.2019
- Operated multi-line phone systems to receive and dispatch emergency calls efficiently.
- Assisted in maintaining accurate logs of incoming calls and dispatched units for effective communication.
- Monitored radio communications to relay critical information to law enforcement and emergency services.
- Trained new dispatchers on protocols, procedures, and use of dispatching software systems.
- Provided life-saving instructions over the phone to callers in distress while awaiting first responder arrival on scene.
Human Resources Assistant
Phoenix Marketing Services
Claremont, CA
05.1999 - 01.2002
- Supported recruitment processes by coordinating candidate interviews and managing schedules.
- Assisted in onboarding new employees, ensuring smooth integration into company culture.
- Maintained employee records in HRIS, ensuring accuracy and compliance with regulations.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
- Answered and redirected incoming phone calls for office.
Administrative Clerk
City Of Mission Viejo
Mission Viejo, CA
02.1999 - 05.1999
- Managed office supplies inventory, ensuring timely replenishment and organization.
- Coordinated scheduling for staff meetings and community events to enhance communication.
- Processed incoming correspondence and routed documents to appropriate departments efficiently.
- Maintained accurate records of city transactions and public inquiries using electronic filing systems.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Supported human resources initiatives with new employee onboarding, benefits administration, and recordkeeping tasks.
9-11 Public Safety Dispatcher
City of Corona
Corona, CA
10.1995 - 02.1999
- Managed multi-line phone communications to efficiently dispatch emergency services.
- Trained new dispatch personnel on protocols, technology use, and emergency response procedures.
- Handled sensitive information with discretion, adhering to confidentiality guidelines and protecting privacy rights.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
Education
Associate of Arts - Business Administration
Chaffey College
Rancho Cucamonga, CASkills
Memory retention
Stress tolerance
Teamwork and collaboration
Attention to detail
Multitasking
Highly effective communication
Listening skills
Prioritizing situations
Languages
Spanish
Professional Working
Timeline
9-11 Public Safety Dispatcher
City of Corona
04.2002 - 12.2019
Human Resources Assistant
Phoenix Marketing Services
05.1999 - 01.2002
Administrative Clerk
City Of Mission Viejo
02.1999 - 05.1999
9-11 Public Safety Dispatcher
City of Corona
10.1995 - 02.1999
Associate of Arts - Business Administration
Chaffey College