Patriese Williams
Charleston,SC
Summary
Detail-oriented professional skilled in prioritizing critical situations and ensuring high-quality outcomes in emergency communications and customer service. Expertise in training and developing team members enhances operational efficiency and customer satisfaction. Strong focus on identifying potential issues early contributes to effective problem-solving and smooth processes.
Overview
12
12
years of professional experience
Work History
9-1-1 PUBLIC SAFETY TELECOMMUNICATOR
Charleston County Consolidated Emergency Communications Center
04.2020 - Current
- Quickly responded to emergency calls, dispatching appropriate personnel to ensure effective incident management.
- Provided pre-arrival instructions to callers in order to provide life saving assistance before EMS arrival
- Maintained constant communication with first responders during emergencies, providing clear direction and updates to enhance operational effectiveness.
- Effectively maintained radio contact with field units, providing timely and accurate information to ensure safety of personnel
- Managed time efficiently during high volume periods while remaining calm under pressure
- Provided pre-arrival instructions to callers in order to provide life-saving assistance before EMS arrival
- Followed up on nonemergency service requests and inquiries from citizens and agencies to ensure timely resolution.
OWNER, OFFICE MANAGER, AND STYLIST
Hair 4 Sho
04.2015 - Current
- Executed a range of salon services, ensuring client satisfaction
- Cultivated strong relationships with customers to enhance loyalty
- Marketed services and products
- Interviewed, hired, and trained staff
- Responded to customer inquiries
- Executed various administrative tasks to support office operations
- Organized files and records for efficient access and reference
- Displayed a high level of professionalism consistently.
TECHNICAL SUPPORT & FINANCIAL SPECIALIST
T-Mobile
08.2017 - 04.2020
- Processed payments and account changes, ensuring accuracy and compliance with financial protocols
- Resolved customer concerns promptly, enhancing customer satisfaction and loyalty
- Prioritized and managed tasks to ensure timely resolution of customer issues
- Drafted and managed correspondence for effective communication.
- Communicated effectively with callers
- Engaged with callers to provide clear and helpful information.
- Established payment arrangements
- Identified the purpose of customer calls to provide appropriate responses.
- Set up payment plans for customers to ensure timely payments.
- Maintained courteous phone etiquette while engaging with customers, fostering a respectful communication environment.
SALES ASSOCIATE AND TEAM LEADER
Sally Beauty Supply
10.2014 - 05.2017
- Provided excellent customer service
- Engaged with customers to address their needs and enhance their experience.
- Led staff by providing clear direction and support
- Supervised and monitored employees
- Maintained a clean and organized store
- Maintained a balanced cash register
- Operated computer sales system
- Engaged with customers to provide a positive shopping experience.
- Collaborated with upper management to ensure strategic goals were met.
Education
PHARMACY TECHNICIAN CERTIFICATION -
Trident Technical College
Charleston, SCCOSMETOLOGY LICENSE -
Garrett Academy of Technology
Charleston, SCSkills
- 911 System
- Telecommunicator
- Emergency Response Coordination
- Crisis Communication
- Crisis Intervention Techniques
- Incident Reporting
- Emergency Medical Protocols
- Call Records Maintenance
- Information Databases
- Microsoft Office Management
- Prioritizing Situations
- Staff Training
- Adaptability
- Customer Service
- Memory retention
Timeline
9-1-1 PUBLIC SAFETY TELECOMMUNICATOR
Charleston County Consolidated Emergency Communications Center
04.2020 - Current
TECHNICAL SUPPORT & FINANCIAL SPECIALIST
T-Mobile
08.2017 - 04.2020
OWNER, OFFICE MANAGER, AND STYLIST
Hair 4 Sho
04.2015 - Current
SALES ASSOCIATE AND TEAM LEADER
Sally Beauty Supply
10.2014 - 05.2017
PHARMACY TECHNICIAN CERTIFICATION -
Trident Technical College
COSMETOLOGY LICENSE -
Garrett Academy of Technology