Jessica Marshall
Buffalo,New York
Summary
2 yr general studies at Buffalo State college, numerous NYS fire academy class credits through Corning Community College. 8 years as a certified NYS interior firefighter.
Professional with experience in emergency communication and public safety. Prepared to manage high-stress situations with strong skills in multitasking, quick decision-making, and effective communication. Focused on team collaboration and adaptable to changing needs, ensuring reliable and results-driven performance. Known for maintaining calm under pressure and excelling in fast-paced environments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Public Safety Dispatcher
Town of Tonawanda Police Department
02.2009 - Current
- Answer multiple emergency and non emergency lines, enter information into CHARMS, dispatch police, fire and EMS
- Conduct prisoner checks, run NCIC inquire,, enter information into NCIC and other law enforcement databases
- Primary FTO for new employees (trained over 35 employees in 6 years), acting public safety dispatch supervisor in charge when direct supervisor is off
Fire Dispatcher/EMS dispatcher
Grand Island Fire Company, Inc.
02.2019 - 12.2021
- Answer emergency and non-emergency calls, transfer phone information into red alert, enter NFIRS reports for national databases
- Coordinate response efforts to ensure the safety of the public and emergency personnel, while maintaining contact with field units to ensure safety and efficiency
Clinical Administrative Coordinator
UnitedHealthcare
02.2011 - 09.2013
- Customer care in a call center, set up cases for pre-approval by nurse case managers
- Worked on the offline team, managing a group of speciality clients catering to their retro claims, following their specific nuisances due to their contract
Education
No Degree - general studies
Buffalo State College
Buffalo, New YorkSkills
- Highly effective communication
- Radio Communications
- Emergency call response
- Incident documentation
- Records Management
- Memory retention
- Information Gathering
- Stress Tolerance
- Emergency Management
- Problem-Solving
Certification
- APCO Telecommuter 1
- APCO Communication Training Officer
- Certified Emergency Medical Dispatcher
- 911 Telecommunicator Disability awareness and Train the Trainer
- Advanced Assisting Individuals in Crisis
- Advanced Group Crisis Intervention
- Group Crisis Intervention-CISM
- ASIST- Applied Suicide Intervention Skills Training
References
- Gregory Butcher- Deputy Commissioner Disaster Preparedness Homeland Security 716-609-3568
- Patrick Day, Captain, 716-829-9020, pday@tonawanda.ny.us
- Linda Chase, Supervisor, 716-481-5750, lchase@tonawanda.ny.us
- Kelly Szlabonyi, Former supervisor, United Healthcare, 716-432-1766
Timeline
Fire Dispatcher/EMS dispatcher
Grand Island Fire Company, Inc.
02.2019 - 12.2021
Clinical Administrative Coordinator
UnitedHealthcare
02.2011 - 09.2013
Public Safety Dispatcher
Town of Tonawanda Police Department
02.2009 - Current
- APCO Telecommuter 1
- APCO Communication Training Officer
- Certified Emergency Medical Dispatcher
- 911 Telecommunicator Disability awareness and Train the Trainer
- Advanced Assisting Individuals in Crisis
- Advanced Group Crisis Intervention
- Group Crisis Intervention-CISM
- ASIST- Applied Suicide Intervention Skills Training
No Degree - general studies
Buffalo State College
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