Jessica Marshall
Buffalo,New York
Summary
2 yr general studies at Buffalo State college, numerous NYS fire academy class credits through Corning Community College. 8 years as a certified NYS interior firefighter.
Professional with experience in emergency communication and public safety. Prepared to manage high-stress situations with strong skills in multitasking, quick decision-making, and effective communication. Focused on team collaboration and adaptable to changing needs, ensuring reliable and results-driven performance. Known for maintaining calm under pressure and excelling in fast-paced environments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Public Safety Dispatcher
Town of Tonawanda Police Department
Tonawanda, United States
02.2009 - Current
- Answer multiple emergency and non emergency lines, enter information into CHARMS, dispatch police, fire and EMS
- Conduct prisoner checks, run NCIC inquire,, enter information into NCIC and other law enforcement databases
- Primary FTO for new employees (trained over 35 employees in 6 years), acting public safety dispatch supervisor in charge when direct supervisor is off
Fire Dispatcher/EMS dispatcher
Grand Island Fire Company, Inc.
Grand Island, United States
02.2019 - 12.2021
- Answer emergency and non-emergency calls, transfer phone information into red alert, enter NFIRS reports for national databases
- Coordinate response efforts to ensure the safety of the public and emergency personnel, while maintaining contact with field units to ensure safety and efficiency
Clinical Administrative Coordinator
UnitedHealthcare
Tonawanda, United States
02.2011 - 09.2013
- Customer care in a call center, set up cases for pre-approval by nurse case managers
- Worked on the offline team, managing a group of speciality clients catering to their retro claims, following their specific nuisances due to their contract
Education
No Degree - general studies
Buffalo State College
Buffalo, New YorkSkills
- Highly effective communication
- Radio Communications
- Emergency call response
- Incident documentation
- Records Management
- Memory retention
- Information Gathering
- Stress Tolerance
- Emergency Management
- Problem-Solving
Certification
- APCO Telecommuter 1
- APCO Communication Training Officer
- Certified Emergency Medical Dispatcher
- 911 Telecommunicator Disability awareness and Train the Trainer
- Advanced Assisting Individuals in Crisis
- Advanced Group Crisis Intervention
- Group Crisis Intervention-CISM
- ASIST- Applied Suicide Intervention Skills Training
References
- Gregory Butcher- Deputy Commissioner Disaster Preparedness Homeland Security 716-609-3568
- Patrick Day, Captain, 716-829-9020, pday@tonawanda.ny.us
- Linda Chase, Supervisor, 716-481-5750, lchase@tonawanda.ny.us
- Kelly Szlabonyi, Former supervisor, United Healthcare, 716-432-1766
Timeline
Fire Dispatcher/EMS dispatcher
Grand Island Fire Company, Inc.
02.2019 - 12.2021
Clinical Administrative Coordinator
UnitedHealthcare
02.2011 - 09.2013
Public Safety Dispatcher
Town of Tonawanda Police Department
02.2009 - Current
No Degree - general studies
Buffalo State College