Amanda Reming
Tonawanda,NY
Summary
Professional with experience in emergency communication and public safety. Prepared to manage high-stress situations with strong skills in multitasking, quick decision-making, and effective communication. Focused on team collaboration and adaptable to changing needs, ensuring reliable and results-driven performance. Known for maintaining calm under pressure and excelling in fast-paced environments.
Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Public Safety Dispatcher
Town of Tonawanda Police Department
05.2017 - Current
- Contributed to a safer community by consistently prioritizing and triaging incoming calls based on urgency.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Collaborated with other public safety agencies during joint operations, ensuring effective communication and resource allocation.
- Fielded 911 emergency and non-emergency calls and determined level of support that was needed for response.
- Increased situational awareness for first responders with accurate and timely information relayed from callers.
- Requested law enforcement, fire and ambulance services for emergency calls.
- Improved public safety by effectively managing multiple phone lines and radio frequencies simultaneously.
Public Safety Dispatcher
Kenmore Police Department
03.2016 - 01.2018
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Remained calm in very high-pressure situations and kept callers on line until law enforcement arrived on scene.
Sales Associate
Office Depot Inc
07.2012 - 09.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
Cashier
Budwey's Supermarket
10.2008 - 01.2013
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
No Degree - X-Ray Technician
Niagara County Community College
Sanborn, NYNo Degree - Dietetics
SUNY Buffalo State
Buffalo, NYNo Degree - Dietetics
Erie Community College
Buffalo, NYNo Degree - Liberal Arts And Sciences
Niagara County Community College
Sanborn, NYHigh School Diploma -
Kenmore East High School
Tonawanda, NY06-2010
Skills
- Highly effective communication
- Emergency call response
- Incident documentation
- Memory retention
- Time management abilities
- Radio communication
- First aid knowledge
- Police and fire procedures
- Situational Awareness
- Reliability
- Multitasking
- Listening Skills
Certification
NYS EMT Certification - expired 2022
Timeline
Public Safety Dispatcher
Town of Tonawanda Police Department
05.2017 - Current
Public Safety Dispatcher
Kenmore Police Department
03.2016 - 01.2018
Sales Associate
Office Depot Inc
07.2012 - 09.2016
Cashier
Budwey's Supermarket
10.2008 - 01.2013
NYS EMT Certification - expired 2022
No Degree - X-Ray Technician
Niagara County Community College
No Degree - Dietetics
SUNY Buffalo State
No Degree - Dietetics
Erie Community College
No Degree - Liberal Arts And Sciences
Niagara County Community College
High School Diploma -
Kenmore East High School
Similar Profiles
Jessica MarshallJessica Marshall
Public Safety Dispatcher at Town of Tonawanda Police DepartmentPublic Safety Dispatcher at Town of Tonawanda Police Department
Nicole DavisNicole Davis
Classroom Teacher at Kenmore Town Of Tonawanda SchoolsClassroom Teacher at Kenmore Town Of Tonawanda Schools
Anthony MathewsAnthony Mathews
Computer Support Technician at Town Of TonawandaComputer Support Technician at Town Of Tonawanda