DIANA GALLO RIVERA
Chicago,IL
Summary
Adaptable professional with experience in retail leadership and administrative support. Strong background in customer service, team supervision, and office administration. Committed to continuous growth, learning, and contributing to organizational success.
Overview
6
6
years of professional experience
Work History
Key Holder Supervisor
Village Discount Outlet
Chicago, Illinois
04.2026 - Current
- Opened and closed the store following company procedures.
- Supervised daily store operations, enhancing workflow and supporting the management team.
- Provided excellent customer service and resolved customer concerns.
- Delegated specific tasks to team members during shifts. and supported team members throughout the shift.
- Handled cash registers, cash counts, and bank deposits.
- Maintained store organization, cleanliness, and merchandising standards to optimize customer experience.
- Assisted with inventory, stocking, and receiving shipments.
- Ensured compliance with company policies and loss prevention procedures.
Cashier Assistant
Village Discount Outlet
Chicago, Illinois
09.2024 - 03.2026
- Operated POS system and handled cash payments accurately.
- Delivered customer service and efficiently processed sales transactions to enhance shopping experience.
- Guided customers through purchases, returns, and product inquiries to ensure satisfaction.
- Ensured clean and organized checkout and sales floor to create welcoming environment.
- Restocked merchandise and supported daily store operations.
Assistant Manager
Hospital General Manta, Ecuador
10.2020 - 07.2024
- Supervised daily operations to ensure efficient patient flow and care delivery.
- Coordinated staff schedules to optimize coverage and meet departmental needs.
- Facilitated communication between departments to resolve issues quickly.
- Conducted regular performance reviews for employees to identify areas of improvement.
Education
BBA -
UNIVERSITY LAICA ELOY ALFARO MANABI
ECUADOR01-2017
Skills
- Store operations
- Customer service
- Cash handling
- Inventory management
- Merchandising standards
- Sales transactions
- Multitasking
Languages
English
Limited
Spanish
Native/ Bilingual
Timeline
Key Holder Supervisor
Village Discount Outlet
04.2026 - Current
Cashier Assistant
Village Discount Outlet
09.2024 - 03.2026
Assistant Manager
Hospital General Manta, Ecuador
10.2020 - 07.2024
BBA -
UNIVERSITY LAICA ELOY ALFARO MANABI