Summary
Overview
Work History
Education
Skills
Timeline
Generic

Diana Gardner

Cincinnati,OH

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

ITI Telemarketing Services Inc
Cincinnati, Ohio
06.1987 - 06.1994
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.

Education

General Office Services

Finneytown High School
Cincinnati, OH
05-1975

Business Administration And Management

Colorado Technical University
Colorado Springs, CO

Skills

  • Account updating
  • Call Management
  • Information Security
  • Paperwork Processing
  • Product Knowledge
  • Data Entry
  • Complaint resolution
  • Inbound and Outbound Calling
  • Consultative Sales
  • Customer Relationship Management (CRM)
  • Critical Thinking
  • De-Escalation Techniques
  • Courteous demeanor
  • Customer consulting
  • Typing proficiency
  • Computer Proficiency
  • Sales expertise
  • Adaptive team player
  • Customer Relations
  • 10-Key
  • Clerical Support
  • Tactful and diplomatic
  • Product Sales
  • Sales closing
  • Positive and professional
  • Building rapport
  • Proofreading
  • Complaint Handling
  • Credit card payment processing
  • Business development understanding
  • Problem Resolution
  • Professional telephone demeanor
  • Project management abilities
  • Filing

Timeline

Customer Service Representative

ITI Telemarketing Services Inc
06.1987 - 06.1994

General Office Services

Finneytown High School

Business Administration And Management

Colorado Technical University
Diana Gardner