Diana Garzon
Downey,CA
Summary
Dynamic Behavior Technician and Sales Manager with a proven track record at Autism Learning Partners and Gaper House Inc. Excelled in client engagement and team leadership, enhancing client progress and driving sales growth. Skilled in ABA techniques and building strong relationships, achieving notable client satisfaction and business. I’m bilingual I’m fluent in English and Spanish
Overview
5
5
years of professional experience
1
1
Certification
Work History
Behavior Technician
Autism Learning Partners, Downey CA
06.2024 - Current
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
- Developed and implemented reinforcement systems to encourage positive behaviors.
- Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
- Adapted therapy materials as needed to meet the unique needs of each individual client, ensuring optimal engagement during sessions.
- Worked as part of collaborative team to address changing needs of children and families.
- Assessed client progress regularly, adjusting intervention strategies as needed to ensure continued growth and development.
- Developed strong rapport with clients and their families, fostering trust and open communication throughout the therapeutic process.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Improved client communication skills through the use of evidence-based practices and techniques.
- Supported families in understanding and managing challenging behaviors, promoting consistency across environments.
- Collaborated with other professionals to develop and modify individualized treatment plans.
- Provided direct support during community outings, facilitating appropriate social interactions among peers while practicing newly acquired skills within real-world contexts.
- Learned specialized behavior approaches to implement behavioral strategies.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Treated clients and families with respect and dignity.
Sales Manager
Gaper House Inc
01.2020 - 01.2025
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Education
Bachelor - Clinical Psychology
California State University, Dominguez Hills
Carson, CAAssociate Of Applied Science - Psychology
Rio Hondo College
Whittier, CA05.2024
Skills
- Active listening
- Data collection
- Documentation skills
- Prompting and fading strategies
- Behavioral management
- Social skills development
- Positive reinforcement
- Client relationship development
- Social skill development
- Problem-solving
- Time management
- Multitasking and organization
- Clear communication
- Empathy and patience
- Team collaboration
- Team leadership
- Verbal and written communication
- Conflict resolution
- Goal setting
- Cultural sensitivity
- ABA techniques
- Data collection and analysis
- Safety and crisis management
- Client engagement
- Critical thinking
- Rapport building
Certification
I’m cpr certified and saftey care and Anti-Harassment Bi-Annual Training - Employee - California
Languages
Spanish
Full Professional
English
Full Professional
French
Elementary
Timeline
Behavior Technician
Autism Learning Partners, Downey CA
06.2024 - Current
Sales Manager
Gaper House Inc
01.2020 - 01.2025
I’m cpr certified and saftey care and Anti-Harassment Bi-Annual Training - Employee - California
Bachelor - Clinical Psychology
California State University, Dominguez Hills
Associate Of Applied Science - Psychology
Rio Hondo College
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