Diana Gonzalez
San Antonio,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Service Administrator
San Antonio Dodge Chrysler Jeep Ram
San Antonio, TX
03.2022 - Current
- Created invoices for services rendered and processed payments received from customers.
- Organized and maintained documents, files and records.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Coordinated logistics of parts shipments between suppliers and customers.
- Processed warranty claims in accordance with company policies and procedures.
- Advised customers on proper use of products to ensure that they remain within the scope of warranty coverage.
- Compiled data from customer records, warranties, and service orders to verify warranty status.
- Assisted customers with inquiries about their warranties via telephone or email.
- Resolved discrepancies between customer expectations and actual terms of warranty contracts.
- Prepared invoices for payment processing for approved warranty claims.
Teaching Assistant
Sweet Sunsets Learning Academia
San Antonio, TX
09.2021 - 03.2022
- Supervised children and participated with children in activities.
- Helped students master learning concepts through one-on-one and small group tutoring.
- Developed positive relationships with parents and guardians of students.
Customer Service Cashier
Target
San Antonio, TX
11.2019 - 08.2021
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Resolved customer complaints in a professional manner.
- Greeted customers and provided friendly customer service.
Education
High School Diploma -
Judson High School
Converse, TX05-2020
Skills
- Accurate Recordkeeping
- Problem solving
- Reliability
- Attention to Detail
- Multitasking
- Customer service excellence
- Telephone Etiquette
- Data Entry
- Customer Needs Assessment
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Service Administrator
San Antonio Dodge Chrysler Jeep Ram
03.2022 - Current
Teaching Assistant
Sweet Sunsets Learning Academia
09.2021 - 03.2022
Customer Service Cashier
Target
11.2019 - 08.2021
High School Diploma -
Judson High School
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