Diana Granados
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in highly stressful work environments. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Seeking new opportunities to expand skills while facilitating company growth.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Enterprise Holdings Inc., Rent-A-Car
Inglewood
05.2022 - Current
- Promote high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintain detailed records of customer interactions, transactions and comments for future reference.
- Perform administrative tasks such as filing paperwork, updating databases and generating reports.
Parking Services
Long Beach City College
Long Beach, CA
06.2019 - 02.2021
- Ensure safety protocols among the entire campus such as driving around and monitoring assigned parking areas, reporting suspicious activity on campus, and writing parking violations
- Organize and deliver sensitive documents to staff members such as; cashier clerks, administration, and records offices
- Ability to maintain confidentiality relevant to sensitive information based on student files.
Hostess/Customer Service
Golf N Stuff
Norwalk, CA
10.2018 - 03.2020
- Greet and acknowledge guests by escorting them to their assigned tables along with answering any initial questions they may have
- Prepare tables for birthday parties by setting up linens and glassware and by removing used or dirty dishes from tables and counters
- Inspect the dining room for cleanliness, proper supply levels, and required staff to ensure guest satisfaction
Education
Bachelor's Degree - Administration of Justice
California State University of Los Angeles
05-2026
Associate's Degree, Administration of Justice-Transfer CSU -
Long Beach City College
06.2020
Skills
- Fluent in speaking, reading and writing in English and Spanish
- Determined to meet deadlines with highly organized time management
- Active listener to ensure customer needs
- Service upselling abilities to help increase revenue
- Fast paced, proficient data entry
- Successful in de-escalation techniques
Timeline
Customer Service Representative
Enterprise Holdings Inc., Rent-A-Car
05.2022 - Current
Parking Services
Long Beach City College
06.2019 - 02.2021
Hostess/Customer Service
Golf N Stuff
10.2018 - 03.2020
Bachelor's Degree - Administration of Justice
California State University of Los Angeles
Associate's Degree, Administration of Justice-Transfer CSU -
Long Beach City College