Diana Granda
WAUKEGAN,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Pharmacy Technician
Walgreens
Waukegan, IL
10.2017 - Current
- Resolved third-party billing, computer system and customer service issues
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Stocked, labeled, and inventoried medication to keep accurate records..
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Collected co-payments or full payments from customers.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Counted and labeled prescriptions with correct item and quantity.
- Managed opening and closing duties for pharmacy.
- Set up and modified patient profiles to include current medications and insurance details.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
Customer Service Associate
Walgreens
Waukegan, IL
10.2017 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Developed and actualized customer service initiatives to decrease wait times.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Promptly responded to inquiries and requests from prospective customers.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Informed customers about special promotions and provided detailed information for various products.
- Worked well in a team setting, providing support and guidance.
- Developed and maintained courteous and effective working relationships.
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
Education
Waukegan High School
Waukegan, IL 08.2010 - 05.2014
Skills
- Pharmacy Software Proficiency
- Drug Monitoring
- Pharmacology knowledge
- Prescription Filling and Labeling
- Problem-solving skills
- Answering customer questions
- Secure storage of medications
- Processing payments
- Prescription Pricing
- Pharmacy Ethics
- Labeling Accuracy
- Interpreting and Processing Medication Orders
- Patient confidentiality
- Drug Interaction Awareness
- Customer Service
- Confidentiality and HIPAA
- Verifying orders
- Prescription Refill Fulfillment
- Prescription Order Verification
- HIPAA Compliance
- Interpreting orders
- Insurance Verification
- Medical Insurance Claims Processing
- Resolving Complaints
- Medication Dispensing
- Prescription Filling
- Drug Interaction Software
- Insurance processing
- HIPAA
- Medication labels
- OTC Recommendations
- Medicare and Medicaid process
- Medication Storage and Labeling
- Updating medication histories
- Stocking shelves
- Dispensing Medications
- Data Entry
- Pharmaceutical Calculations
- Drug storage procedures
- Drug Inventory Control
- Insurance Billing
- Cash Register Operations
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Pharmacy Technician
Walgreens
10.2017 - Current
Customer Service Associate
Walgreens
10.2017 - Current
Waukegan High School
08.2010 - 05.2014