Summary
Work History
Education
Skills
Timeline
Overview
Generic

Diana Graziano

NAPLES,Florida

Summary

Proactive Patient Specialist and Administrative Assistant with expertise in healthcare systems and patient confidentiality. Efficiently managed prescription requests, maintained accurate medical records, and streamlined appointment scheduling processes. Strong customer service skills and experience as a Flight Attendant ensuring safety, handling emergencies, and enhancing passenger satisfaction.

Work History

Patient Specialits

GenesisCare
04.2024 - Current
  • Acted as a liaison between patients and providers, ensuring clear communication of treatment plans and expectations.
  • Managed prescription refill requests efficiently while adhering to medication safety guidelines.
  • Assisted in maintaining accurate medical records, ensuring confidentiality and compliance with HIPAA regulations.
  • Streamlined appointment scheduling processes for increased efficiency and reduced waiting times.

Administrative Assistant

Resort Management Group
08.2022 - 03.2024
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Education

BBA - Computers And Business

National Unversity
San Diego, Ca
01.1991

Skills

  • Healthcare Systems Understanding
  • Patient confidentiality
  • Follow-up Coordination
  • Customer Service
  • Punctual and Hardworking
  • Appointment Scheduling

Timeline

Patient Specialits

GenesisCare
04.2024 - Current

Administrative Assistant

Resort Management Group
08.2022 - 03.2024

BBA - Computers And Business

National Unversity

Overview

2
2
years of professional experience

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Diana Graziano