Diana Guaman
Walgreens Boots Alliance
West Orange,NJ
1
Certification
6
years of professional experience
Detail-oriented Pharmacy Technician with expertise in HIPAA compliance, pharmaceutical calculations, and customer service excellence. Committed to optimizing workflows and enhancing patient care.
Work History
Pharmacy Technician
6 Years 4 Months- Dispensed medications accurately while adhering to safety protocols and regulatory standards.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Managed inventory levels to ensure availability of medications and supplies, minimizing disruptions.
- Assisted in training new pharmacy technicians on operational procedures and software systems.
- Implemented process improvements that enhanced workflow efficiency within the pharmacy environment.
- Supervised pharmacy operations, optimizing workflow and enhancing team efficiency.
- Collaborated with healthcare professionals to provide optimal patient care through accurate medication management.
- Conducted regular audits of pharmaceutical records to maintain compliance with regulatory standards.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
Education
Bachelor of Science - Psychology; Biology
Skills
Problem-solving skills
Team collaboration
Confidentiality and HIPAA
Workflow optimization
Answering customer questions
Pharmacy ethics
Pharmaceutical calculations
Medicare and medicaid process
Certification
- CPhT - Certified Pharmacy Technician
Languages
Spanish
Native or Bilingual
Timeline
Pharmacy Technician
Walgreens Boots Alliance
02.2020 - CurrentRead More
Rutgers University
Bachelor of Science from Psychology; Biology
Read More