Diana Guerrero Clemens
Manor,TX
Summary
Skilled team member with a solid multitasking background in high-pressure settings. Well-organized and efficient with a passion for customer satisfaction. Eager to listen, learn and grow in different areas. Personable and driven worker with attention to areas of growth.
Overview
7
7
years of professional experience
Work History
Referral and Diagnostic Coordinator
People’s Community Clinic
10.2023 - Current
- Processed referrals in a timely manner, maintaining a consistency of a 2 week processing time for referrals
- Verified and requested authorizations through different insurance companies
- Answered calls and assisted patient needs when patients inquired on their referral status
- Had weekly adult referral team meetings that lasted several months to go over referral statics for the year of 2025
- Assisted with processing referrals for the team in adult and pediatric referrals when needed
- Learned two EHR Systems while on referrals department
- Maintained an organized workflow with daily multitasking
- Maintained communication with nurses, providers and medical assistants in regards to patient referrals
Patient Service Representative
PEOPLES COMMUNITY CLINIC
01.2022 - 10.2023
- - Greeted all incoming patients
- - Made sure all patients were checked in/out promptly
- - Verified insurance before patient appointments
- - Worked on daily tasks
Childcare Provider
AUSTIN ACHIEVE PUBLIC SCHOOLS
01.2021 - 01.2022
- - Supervised children during teacher workdays
- - Followed a set schedule
- - Ensured children’s needs were met and acknowledged
Carhop
SONIC DRIVE IN
01.2019 - 01.2022
- - Maintained professionalism while dealing with high order volumes and quality assurance
- - Maintained clean, sanitized, and well-organized working environment
- - Performed Shift change tasks each day to keep the store efficient
- - Maintained customer service standards with over 200 customers daily
PEIMS Data Clerck
AUSTIN ACHIEVE PUBLIC SCHOOLS
01.2021 - 01.2021
- - Followed a set schedule
- - Ensured children’s needs were met and acknowledged
Education
High School Diploma - undefined
Austin Achieve Public School
Austin, TX01.2019
Skills
- Facilitated bilingual communication in Spanish and English to enhance guest experiences
- Guided individuals with expertise in providing appropriate support
- Navigated complex scenarios with a deep knowledge base
- Demonstrated resilience and adaptability under pressure
- Managed computer operations with technical proficiency
- Oversaw multiple tasks simultaneously while maintaining quality
Timeline
Referral and Diagnostic Coordinator
People’s Community Clinic
10.2023 - Current
Patient Service Representative
PEOPLES COMMUNITY CLINIC
01.2022 - 10.2023
Childcare Provider
AUSTIN ACHIEVE PUBLIC SCHOOLS
01.2021 - 01.2022
PEIMS Data Clerck
AUSTIN ACHIEVE PUBLIC SCHOOLS
01.2021 - 01.2021
Carhop
SONIC DRIVE IN
01.2019 - 01.2022
High School Diploma - undefined
Austin Achieve Public School